The Goal Of Effective Airline Scheduling

753 WordsFeb 25, 20164 Pages
Problem Statement The ultimate goal of effective airline scheduling is to optimize customer service (Wensveen, 2011). In the airline industry, a critical component of the customer experience is related to on-time performance. The ability of an airline to achieve acceptable levels of on-time performance can be significantly impacted by airport capacities because airport capacity is directly link to airport congestion. Delays and congestion directly impact the airlines by increased fuel consumption and personnel costs and airline passengers in terms of added travel time for passengers, missed connections, and delays (FAA, 2011 – 2015, page 26). In short, airport congestion leads to increased operating costs to airlines as well as increased indirect costs, in terms of delays in airline schedules, whether in departures, arrivals, or connections; therefore, air traffic congestion significantly hinders profitability. Accordingly, proper management and consideration of airport capacity to minimize congestion is important to the airline industry as a whole and, more specifically, to an airline that relies upon a given airport as a hub. This case study evaluates the capacity and potential congestion at George Bush Intercontinental Airport (IAH) in Houston, Texas. IAH was selected because it serves as one of the major hubs of United Airlines. Specifically, United operates 539 daily flights and serves 44,500 enplaned passengers daily on an

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