The Hospitality Industry 's Employment Base Essay

According to Professor Marcel R. Escoffier, an Associate Professor in the School of Hospitality and Tourism Management at Florida International University, Hospitality Management is the largest business activity in the world. There are nearly 1 million food service operations in the United States, and nearly three hundred thousand hotels. It is estimated that there are over 1 million hotels and more than 7 million food service businesses. How this business operates, and its impact on the local economy varies from country to country, but its importance is undeniable (Escoffier). Information provided by Buffalo State College located in Buffalo, New York, also reference the hospitality industry is one of the largest in the

The hospitality industry is one of the most interesting and ever growing industries there are, in the hospitality industry there are a few attributes that one must possess in order to survive. What is hospitality? (Mackenzie & Chan, 2009) “There have been different definitions of Hospitality Broadly speaking; Hospitality is the act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly in relation to food, drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a guest and a host. When we talk about the “Hospitality Industry”, we are referring to the companies or organizations which provide food and/or drink and/or accommodation to people who are away from

Employees are one of the most, if not most important resources or assets for tourism and hospitality organizations in their endeavor to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organizational performance.

When financial ratio analysis of an industry, having business in multiple fields is done, the major concern becomes the difference between the overall hospitality industry, as well as single company. As mentioned earlier, hospitality industry involves lodges, hotels, theme parks, cruise lines, event management (Ketz, et al., 1990). The major concern is that hospitality industry classifies in service industry due to which it provide multiple services to diverse client portfolio. Hence, the financial ratio would not provide overall information about the different segments it addresses (Ketz, et al., 1990).

The hospitality industry is divided up into many areas. Some of these areas include; restaurants, lodging, sales, event planning, general operations, and tourism. Due to all these areas, a lot of jobs are needed to run the operation. With the hospitality field expanding overseas a bigger variety of employees are hired. No employee is the same. Every employee comes from a different religious, cultural, sexual orientation, and racial background. Since there are such a wide variety of people working in the hospitality industry, how do workers deal with cultural differences? I will be discussing the background of cultural competence, companies expanding overseas, traveling, company procedures for cultural competence, issues in the workplace

In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1)

However, it still involves showing respect for one's guests, providing for their needs, and treating them as equals. Cultures and subcultures vary in the extent to which one is expected to show hospitality to strangers, as opposed to personal friends or members of one's in-group.

The hotel industry is one of the most important segments of the hospitality in large. Working in hotels allows its employees to have fun, emerge in new cultures on a daily basis and be able to advance further in the career. The lodging industry is one of the most rewarding, yet most challenging fields to work for. Confucius once said “Choose a job you love, and you will never have to work a day in your life”. Some people will choose this career path in need of money, but those who choose it out of passion will understand the power in the saying above. “The lodging industry is a more than $155 billion industry that includes approximately 53,000 properties with almost 5,000,000 guestrooms”

The hotel industry is one of the most important segments of the Hospitality in large. Working in hotels allows its employees to have fun, emerge in new cultures on a daily basis and be able to advance further in the career. The lodging industry is one of the most rewarding, yet most challenging fields to work for. Confucius once said “Choose a job you love, and you will never have to work a day in your life”. Some people will choose this career path in need of money, but those who choose it out of passion will understand the power in the saying above. “The lodging industry is a more than $155 billion industry that includes approximately 53,000 properties with almost 5,000,000 guestrooms” (Walker, 2015, p. 76). This field is continuously growing due to the trend of using management contracts and franchising, since it allows brands to expand rapidly without using their own financial resources (Walker, 2015, p. 76). In today’s technology driven society it is more important to deliver and over exceed guest expectations than ever. The influence of social media has increased drastically, which can either help or hurt the business due positive or negative word of mouth. Working in a hotel takes a lot of courage, hard work and perseverance, but it also takes a lot of passion, love and hospitality spirit to overcome difficult situations. The purpose of this research paper is to explore the career of a hotel general manager in order

Challenge in the Assumption –Lack of branding might result in a loss of reputation for the Hotel. This aspect is true for almost for most of the hotels as branding is a part of the marketing strategy.

Brand name in the hotel industry offers tangibility to the intangible services provided by the hotels.

A Contemporary Issue is a Subject that is currently in Public discourse. Most often it is a Problem that People are discussing about and trying to bounce ideas of themselves in order to find a solution. Hospitality/Hotel industry is one of the good examples for contemporary issues. It is the place where many issues arises regarding its guests, its plans and policies, its aims and objectives and so on. And contemporary is the only area that helps every management to defuse the problems and issues inside the organization and move on for further changes in the coming future.

The dissertation shall be divided into several chapters. This will ensure that the discussions are clear and consistent with the distinct areas covered by each chapter.  For the purposes of this dissertation, the discussions shall be divided into five Chapters. This first chapter basically forms part of the introductory elements of this paper. It offers a discussion on what the dissertation intends to tackle and what organisational issue it seeks to resolve. An introduction to the general problem of turnover in the hospitality industry, a background of the current environment of the said industry and the rationale why and how this general problem needs to be addressed shall be indicated in this chapter. Hence, the first chapter shall build

There are five gaps in hotel management and these five gaps effect managers and their employees deliver service. Gap 1: Consumer expectation vs. management perception gap. This gap is manager group doesn’t even know what are customer needed. They should read customers complains and change their service. Gap 2 Management perception vs service quality specification gap. Sometimes manager know they have problems and mistakes when they serve their guests. But they don’t change it may because they don’t have a good manager team. Gap 3: Service quality specifications vs service delivery gap. Managers may know what guests need and they changed their service better. But when employees deliver service that still cannot be perfect. People made mistakes and managers should train their employee avoid mistakes. Gap 4: Service delivery vs external communications gap. Hotel give excellent image to customers. But when they deliver

The literature in this chapter covers the main areas of research; expectations of employers and employees in the fields of Education and Hospitality and Tourism, the alignment of education with industry needs in fields of Education and Hospitality and Tourism, interactions between Baby Boomers, Generation X and the Millennials, organizational Leadership trends. The literature shows that interpersonal relationships are one of the driving forces in employee success. Relationships developed between staff members, administration, and participants play a large roll in emerging professionals experiences in the workforce.