preview

The Hubspot Case

Decent Essays

One of the key challenges that start-ups face is the demand to grow rapidly. This will make most the management challenges that are to some extent present in all new firms, but if you have a lot of VC money the managerial pressure is even more fierce. The company needs to have evidence that it will grow and acquire new customers to keep its positive status. In Hubspot case, they had problems to keep up with sales targets and keep the customer base growing. A customer base and growth figures are one of the main things that are measured in start-ups and much of the hype around the company is justified by growth prospects, not profit or real financials. In Hubspot, the growth problems were solved by setting up the traditional telemarketing function …show more content…

The critical thing to keep up the hype is to have good publicity in the press and media. To secure that there needs to be a certain kind of professionalism in the firm to support managers and handle PR issues. In Hubspot case, this part was a real challenge mainly because of people related issues. Managers had a big ego (like Halligan) and the said things in the interviews that were harmful to Hubspot. Or quite common thing is that people do not get along. When the company is a small and possible reward is high (in the case of IPO) some people want to secure that they are in the positive spotlight. An example of this kind of behaviour was when PR people did not train managers to deal with press issues and that caused a lot of pressures for the firm, especially when the IPO was approaching (and to be fair Mr Lyons was also, with some of his Facebook comments, ausing some problems for Hubspot imago).

Another kind of human resource management challenge can be if the founders do not contribute fully. In Hubspot, Shah (CTO) was not very active to contribute day to day management of the firm. This was not reported to be a big deal in Hubspot case, but in some start-ups, this kind of thing could be the real

Get Access