The ISO 9001-2000: International Organization for Standardization

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

Standard : 2.RI.9- Compare and contrast the most important points presented by two text on the same topic.

A lack of focus on innovation, quality and continual improvement causes many companies to falter. As forward thinking companies strive to maintain their competitiveness in the marketplace, various tools are available to assist in meeting customers’ needs. The focus of this paper is on two of these tools, the Baldrige Criteria for Performance Excellence and the International Standards Organization’s (ISO) 9001:2015 set of quality standards. Each are deployed with somewhat different goals in mind, yet they are not contradictory to each other. In fact, they can even be used in conjunction with one another. In the following passages, readers will get a brief overview of both the Baldrige Criteria and the ISO 9001:2015 standards, the overall goals of each, and a description of the similarities and differences between the two. Although incorporating similar elements, the differences between the Baldrige Performance Criteria and the ISO 9001:2015 standards create the potential for greater satisfaction and continual improvement in organizations when used in combination with each other.

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

ISO 9001 is built upon 8 fundamental principles of Quality Management which include a few of its many requirements.

ISO 9001 is built upon 8 fundamental principles of Quality Management which include a few of its many requirements.

Using the quality standards set by CQC, Code of Conduct etc by care staff results in delivering best-quality service . Heath care professionals such as doctors, senior nurses, and nurses define quality in term of service user’s outcomes and result of care. The professionals are motivated to make a high quality decisions concerning service user’s health and demonstrate adequate skill in order to promote high quality care. The service provider’s commitment and effort depend on their ability to carry out their duties in a best possible way in order to promote quality of services request (Imison, C., and Bohme, R., 2012).

2. ISO 14001 is a set of standards that govern how a company designs service processes.

Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)

(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

ISO/IEC 15504 also known as SPICE (Software Process Improvement and Capability Determination), is a set of technical standards for the computer software development process and related business management functions. It is another joint international Organisations for standardization and international Electrotechnical Commission standard. ISO/IEC 15504 initially was derived from process lifecycle standard ISO 12207 and from maturity models like Bootstrap, Trillium and the CMM (Amazon.co.uk 2016). EL Emam and Birk (2002) describe ISO/IEC 15504 as “a newly appearing international standard on software process assessment and it defines a number of software engineering processes and a scale for measuring capability”.

After that an audit can be conducted to check whether the organization achieved the certain requirements and criteria or not. When the company is certified it is allowed to advertise and markets its certificate. The customer will know that the company is registered with ISO 13485 which indicates that this company provides a good quality management for the desired medical device. ISO 13485 can be considered one of the most important quality standardizations as it takes into account the health and safety for people that are benefiting from medical

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)