The Impact Of Autozone On The Automotive Aftermarket Industry For Over 30 Years
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AutoZone has been in the automotive aftermarket industry for over 30 years. AutoZone was created by J.R. “Pitt” Hyde as Auto Shack. Auto Shack was eventually renamed AutoZone, and is now a Fortune 500 company Today, AutoZone is the United States’ leading retailer of automotive replacement parts and accessories with more than $8.1 billion in annual sales. They sell auto and light truck parts, chemicals and accessories. There are AutoZone stores in 49 U.S. states plus the District of Columbia, Puerto Rico, Mexico and Brazil. They employ more than 65,000 employees. In addition, they sell automotive diagnostic software through ALLDATA. AutoZone has ecommerce capabilities through AutoZone.com and alldatadiy.com. Their number one priority is customer satisfaction, and they consider their best product “Trustworthy Advice” (AutoZone, Inc., 2015).
AutoZone employed a growth strategy that grew the company to 200 stores in 5 years. When the firm went public in 1991, AutoZone had grown to nearly 600 stores. The company began to acquire other businesses in 1998, including Chief Auto Parts and Adap’s Auto Palace Stores. At the turn of the century, AutoZone attempted a change in strategy from acquisition to internal growth averaging an additional 150 to 200 stores per year. AutoZone targets the do-it-yourself market and professional repair shops. Advance Auto Parts is AutoZone’s greatest competition holding at number two in the industry. Other competitors include Pep Boys and O’Reilly,