The Impact Of Organisational Policies And Procedures On The Provision Of Technical Support

Some offices and other business may use additional specialist equipment, depending upon the nature of the business and the needs of the staff. Examples

• Technical support – For all aspect of IT emergency problems. They can restore the entire system or individual aspects or elements.

As a support practitioner all writing and recording must be written accurately, factually and must be relevant. All information and entries are to be dated and signed . All information and paperwork must be legible and there is to be no use of abbreviations or jargon.

1.  Identify areas that were not addressed by the IT staff’s response to the incident.

It's important to keep up to date with are plans, risk assessments, company policies and procedures and signing them when read. Without up to date information the safety of service users are put at risk as changes in policies companies are there to benefit and protect vulnerable individuals.

The purpose of following organisational instructions is to make sure everyone is doing the same thing then if the equipment were to break everyone would have followed the same procedure and no one would be at fault, it would be the equipment that would have broken. Also different organisations may have different rules for using equipment because of health and safety procedures.

Primary area of responsibility was operating, maintaining and performing scheduled Preventative Maintenance tasks on over 60 assets in the Sterile Packaging Area. Ordered replacement spares for equipment through SAP system to dramatically reduce machine downtime. Documented failure and root cause analysis to determine PM frequencies. Administrator within our quality system database, Computerized Maintenance Management Software (CMMS) Infor EAM. Transferred over 8,000 assets from one database to another. Provided support to several departments for data entry of new assets. Scanning, copying, saving files to computer drives and inserting them into the data base on a daily basis. Inputted paper work sheets into database. Ensure accuracy and completeness of data entry by downloading records into Excel to verify completeness. Followed company Work Instructions and SOP's too fully comply with FDA regulations for Quality reporting. Work well and assist others from different departments.

Support can also be found on the internet by use of a search engine. In my role i would access these service via our control room.

Our role is to make sure we are completing forms thourghly and submitting all required documentation, as well as codes regarding the patients diagnosis. This information is necessary in order to prove why the equipment is necessary for the

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Unit 12- P2: Explain the impact of organisational policies and procedures on the provision of technical support In this document I will be explaining the impact of organisational policies and procedures on the provision of technical support. In the modern world, IT Support is a major factor which is necessary in order to progress and function properly. In big organisations, tech Support departments work tirelessly every day to provide quick and effective support for users with faults.

The solution to be implemented should felicitate higher coordination among the business partners leading to better information circulation and targeted customer approach, i.e. to make efforts that the same technician handles the same customer.

Limoncell, T. A., Hogan, C. J., & Chalup, S. R. (2007). The Practice of System and Network Administration, Second Edition. Addison-Wesley Professional.

After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows.

Technical means that we may need to acquire a new skill set for development, maintenance and operation. Schedule relates to what time we want the system operating by, for example quarter 3. Legal aspects relate to credit card authorization and fraud. (George 107)