The Impact Of Social Technology On The Workplace

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Social Technology in the Workplace The exploding growth of social technologies has drastically altered the way people communicate. As a result, the utilization of social technologies to move a business forward has become widespread. Software tools such as blogs and wikis and social network platforms like Facebook and Twitter and other communication technologies are helping to advance businesses. These new technologies improve the way that tacit and explicit knowledge is recognized, categorized and distributed throughout a firm. Knowledge in organizations is classified into two types, tacit and explicit. Knowing the differences between explicit and tacit knowledge is key to understanding how knowledge is shared. Explicit knowledge is…show more content…
Knowledge sharing is of vital importance for the success of organizations. So in order to successfully share both types of knowledge, tacit knowledge must be articulated. With the advantage of Web 2.0 technologies, organizations are able to achieve this objective. The use of Web 2.0 technologies in organizations has introduced innovative ways of collaboration, communication, and knowledge sharing. The result of which is a more productive and engaged workforce. The term Web 2.0 is controversial, but plainly used to describe a new wave of Internet technologies that allows users to do more than just access information online. (Gardner, n.d.) Blogs, wikis and social media technologies are examples of the Web 2.0 applications that businesses can use. These social technologies deliver benefits by multiplying the opportunities for collaboration and by allowing knowledge to spread more effectively. (Bughin, Chui, & Miller, 2009) Lets take a look at these new tools used for collaboration and knowledge portals in organizations and the benefits they create. The introduction of Web 2.0 has given companies the opportunity to interact and exchange ideas within the company and also externally with customers. Blogs have become a social media tool for organizations that promotes internal collaboration between employees as well as developing
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