The Impact Of Supplier Relationships On Quality Management Along SME Supply Chain

783 Words4 Pages
1.2 Statement of the problem
As firms increasingly rely on extended networks of suppliers to produce and deliver products and services to customers, it becomes increasingly difficult to control what happens in supply chains outside their boundaries with respect to the quality of supplied materials. Note, for instance, the recent recalls of products ranging from automotive to toys to drugs and food. These recalls emphasize on the need to pay close attention to quality management (QM) issues in the supply chains (Roth et al., 2008).Superior features and quality, as well as superior customer service, are ways that SMEs often use to differentiate their products and services from Large Enterprises. Supply chain inefficiency is one of the most prevalent issues facing the small- to mid-size enterprise (Levy, 2011).
Due to
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To examine the impact of supplier relationships on quality management along SMEs supply chain iii. To investigate the impact of continuous improvement (Kaizen) on Quality management along SME supply chain.

1.4 Research Questions
The research was seeking to answer the following questions:
i. What is the effect of employee involvement on quality management along SME supply chain? ii. How does supplier relationships affect quality management along SMEs supply chain? iii. Which are the impacts of continuous improvement (Kaizen) on Quality management along SME supply chain?
1.5 Significance of the study

SME’s will benefit from this study as the findings can be used to cut costs and optimize on resource used in order to serve their clients better ( the staff includes procurement officers, operation managers or either equivalents in the information from the study will be crucial on enhancing quality).
Government may use our study as a point of reference when setting policies concerning the SMEs sector.

The study will also be valuable to business consultants and entrepreneurship trainers as they will help SMES increase quality along the supply

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