The Impact of Training and Development on Employees' Performance in the Banking Industry. a Case Study of Zenith Bank Plc.

2758 WordsFeb 20, 201212 Pages
THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES’ PERFORMANCE IN BANKING INDUSTRY (A CASE STUDY OF ZENTH BANK PLC) ABSRACT Manpower Training and Development is a very important aspect of human resources management which must be embarked upon either proactively or reactively to meet any change brought about in the course of time. The rationale behind it is to web the job and the job-holder together to achieve the organizational objectives. This research focuses on the impact of training and development on employees’ performance in the banking industry using Zenith bank plc as a case study. The instrument used is questionnaire and chi-square is used to test the relationship between the variables, which has proven that there is a…show more content…
* To examine the effect of training on the employee’s performance and achievement of organizational set goals. 1.5 RESEARCH HYPOTHESIS NULL HYPOTHESIS: There will be NO significant relationship between training and development and employee performance ALTERNATIVE HYPOTHESIS: There will be significant relationship between training and development and employee’s performance. 1.6 SCOPE OF STUDY The scope of this study is restricted to examining the manpower training and development needs at Zenith Bank Plc. The categories within the study encompassed within the organization include Top management, Middle management and junior staff of the organization. The following are some of the training done by the Human Capital Development department: on-the-job training, formal and informal training, training programmes, upward movement, lateral movement, etc. It is worthy to note that included in the staffing requirements are non-formal or non-professional workers like office assistants, security personnel, dispatch riders, maintenance, etc. However, our interest will be focused on the middle and junior management and the generality of operatives. 1.7 HISTORICAL BACKGROUND OF ZENITH BANK PLC. Incorporated as Zenith International Bank Limited on 30 May 1990 and Headquartered in Lagos Nigeria as a private limited liability company, the Bank was licensed to carry on the business of banking in June 1990. The Bank's name was changed to Zenith
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