The Implementation of CRM Solution

504 Words2 Pages
Introduction The implementation of CRM solution is often clouded with various challenges both the analytical and operational levels (Bull, 2003).It is therefore essential that a holistic approach of system implementation in order to overcome the common problems associated with CRM implementation. In this paper, we perform an analysis of the "Petrie's Electronics case study" with a view of exploring the CRM implementation challenges that affected the project. The overarching aim is to explore the maintenance challenges and recommendations for avoiding these challenges in the future. A description of the Final System Acceptance Criteria The acceptance criteria is noted by PMI (2008) in the 4th edition of the PMBOK to represent a specific and yet defined list of the conditions that must first be met before a given project can conclusively be deemed completed with the project deliverables being acceptable to the assigning party or authority. The final system acceptance criteria for the Petrie's Electronics case study are performance-based. This is because the overall system should perform well and has certain specific functionalities the ability to track customer purchases, assign loyalty points for cumulative purchases, and allow these points to be redeemed for some "rewards" at the local stores as indicated in the project charter (Valacich, George, Hoffer, 2011). Were the right personnel assigned to the project? The right personnel were assigned to certain elements of
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