The Importance Of A Swot Analysis Team 's Hospitality And Lack Of Hospitality Environment Essay

The healthcare sector is one where all key players should strive to ensure that they do not commit any errors in their operations; because it mostly involves the decision of life and death to a human being. Hospitals, therefore, have to ensure that they work towards ensuring that their patients feel satisfied with the service that they receive upon visiting the hospital. Hospitals remain assured to improve their satisfaction scores by creating a conducive working environment that allows their employees to undergo career growth. They also align their behavior and set their minds towards the achieving the hospital’s goals and objectives. Hospital management needs to communicate with their staff and put into place measures that give priority to meeting of all the patients’ needs; so that they can successfully attain and maintain a respectable satisfaction

When I just looked at the title of this book “If Disney Ran Your Hospital 9 1/2 Things You Would Do Differently”, I was pretty skeptical. “No way. A hospital is neither a fun place nor entertainment. We deal with lives. Responsibility is huge.” But, Mr. Fred Lee, the author of this book, was very well aware of that. He hit every single point I wanted to argue. Going to read the book, a lot of relevant memories came up in my mind since I had worked for a hospital for a long time. I was convinced that Disney’s approach to quality improvement is applicable to hospital management. Out of 9 1/2 things, I would like to talk about three actions that left marks on me with my experience: service vs. experience, rewards to motivate people and closing the gap between knowing and doing.

As healthcare leader, a tool employed to assess the environment is the SWOT analysis. The SWOT analysis examine the Internal strength and weakness of the organization and the external opportunity and threat that faces the organization. (Ledlow & Stephens, 2017)

The sector I will be looking at is health. The care setting, I have chosen to look at is hospitals, in which the client group I have chosen is long term patients in ward ….

Service improvement is arguably one of the most important challenges facing the National Health Service (NHS) today, as both patients and service users search for a ‘good quality’ service, and expect services to be both efficient and effectual. All staff within the health service need to be educated and competent in their roles, in order to be able to offer a service that is beneficial to the patients that make use of it.

In part A of the assignment a discussion has been carried out to critique the written project relating to leading organization change to improve hospital performance. Tracey Burns, the executive director of nursing came up with the named project to diagnose and tackle this issue of waiting list problems and a 30 million pound financial deficit which had gotten a lot of media coverage after realizing that the major problem was the

Excellent, high quality patient care is much more than a saying used in many healthcare organizations. Translating these words into actions by every employee can be a daunting task. A culture of excellence must be initiated, and instilled into the core of a healthcare organization. Mission statements, visions, short term goals, and long term goals are useful objectives that facilitate a culture of excellence. As healthcare continues to evolve and increase in complexity each day, continuous reflection regarding organizational outcomes and patient outcomes should be performed.

The analysis of the HCAHPS scores in relation to the medication communication reflects on the succession planning that involves managers and staffing. This is with the incorporation of a clarified vision with a strategic plan (Buerhaus, 2000). The succession planning for the respective key personnel is significant in business strategy to assist the healthcare organization in handling effectively its future. In consideration of the current chaotic healthcare environment, development and growth of the nursing staff is significant to the maintenance of the quality outcomes. The use of patient satisfaction to form the basis of reimbursement with financial, political and philosophical implications involves the HCAHPS to help with the improvements on healthcare quality services provided to patients (Buerhaus, 2000).

After meeting with her Senior Director and determining it was expected for her unit to improve their HCAPS scores, Dawn investigated what the current scored of her unit were. After looking up the unit’s HCAPS scores, she discovered the September of 2014 scores, in the categories of responsiveness of staff, and communications with nurses, were well below the average of like hospitals. She then started the managerial function of organizing by developing a plan to carry out the work needed to raise the unit’s HCAPS scores in these two areas.

The Smiren Hospital must use the knowledge of value-driven system to successfully exit from the crisis they are facing. The ED biggest problem is the high flow of patients and the long wait. If they do not use the value- drive system, in other words, if they do not care more for providing exceptional service and satisfying patients, patients would go to another healthcare center where they can find the services they want. This would leave a shortfall in revenue.

There are many operational level improvements like governance, process, policy & procedure even technology can be addressed. However, none of these tactical solutions can help Memorial Hospital to gain and sustain long term success without solving a few major problems. These problems are listed below:

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

As mentioned earlier in Chapter 1, China Lodging Group is a multi-brand hotel group which as per now manages seven hotels with each having a specific target of customers. These Hotels are Hi Inn, Han Ting Hotel, Elan Hotel, Star-way Hotel, JI Hotel, Manxin Hotel, and Joya Hotel. Its mission statement is to create great brands of hotels that guests love. The group predicts to be owning over a quarter of the hotel market share in the next five years to come. The two major objectives that the company has set for the next five years to ensure that they attain their goal is to build one large five-star hotel in the heart of China Capital’s serene outskirts and to ensure that they hire enough

Fixing problems that face health care in many health facilities demand a system wide set of solutions. The systems used in these facilities must be assessed and redesigned to identify factors that will aid in the achievement of the set goals. The enormous task of achieving the goals should be undertaken collaboratively by all the key stakeholders, who include, health care professionals, planners and policy makers, administrators, payers, and patients and their families. These partnerships must begin with a common understanding of the problems together with a shared commitment to cooperate and work together to eliminate the problems. With this knowledge, therefore, an action plan for redesigning the health care system can be developed and later implemented. For a successful health care service to be realized, there are various factors which should be employed and which are not found in the traditional business setting. These include unique economic processes, proper regulatory requirements and the perfect quality indicators. This creates a need for every leader within the healthcare industry to create or develop unique skill sets that will harmonize both organizational leadership and the inter-professional team development. It is, therefore, important to understand the comprehensive approach to the management of patient care and also how the concepts of team development and organizational leadership support healthcare leaders in creation of a patient-centric

However, for the Courthouse Hotel it is important to pay attention to their strengths and future opportunities, which are outlined in the table above. Opportunities and threats originate, mainly, in the external environment; therefore managers have only limited influence on them (Hughes, 2006). However, by looking at a SWOT analysis change agents and managers will be able to formulate a vision, considering both, strong and weak, points of their business. The industry in which the Courthouse Hotel operates is highly competitive and the data in the table above is only a fraction of what managers have to consider when conducting a PEST or SWOT analysis.