The Importance Of Accessibility On Your Patients

1545 Words Aug 28th, 2015 7 Pages
The Importance of Accessibility

When you are accessible to your patients, they trust you. Your patients know that if they have an emergency at 2 a.m., they have a way to contact you.

With the technological advancements in communication, patients expect their healthcare providers to take advantage of texting, emailing, calling and social media; therefore, if you disregard these methods of communication, you may lose potential clients. Furthermore, accessibility builds loyalty because your patients are more likely to return and recommend your practice when your systems are accessible.
Personalization Makes Patients Feel Important

No one wants to feel like a number, which is why you and your staff need to make each patient feel as if his or her appointment is tailored to meet that patient’s individual needs.

Address your patients by name. By using the patient’s name, he or she will feel more connected to you; it also reiterates that you care.

Sympathize and empathize with your patient before asking the usual orthodontic related questions. For example, if a patient comes in and states that one of his wires is stabbing him in the cheek, say, “I’m sorry to hear that, let’s take a look,” instead of just saying, “Let’s take a look.”
Personalized Treatment

Calling your patients by name and asking questions about/revisiting topics previously discussed lets your patients know that you care about them, which promotes loyalty. With so many patients, chances are that you won’t…
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