The Importance Of Conflict Resolution

Conflict is a stubborn fact of organizational life. Regrettably, it is an inevitable when organizations incorporate individuals with such diverse scopes of life. As conflict is identified in organizational work teams, an analytical approach to conceptualizing conflict is the first step. Further development will then focus on the different sources of conflict and how it can compromise the common goal of the team if it is not handled correctly. Searching for ways in which to manage conflict and avoid conflicts in work teams will bring together the underlying focus of this paper.

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

On a crisp autumn day in 2016, while hidden away from the cares of my daily routine in my family room, I was called upon to elaborate on an important aspect of my life. It took some time for consideration to determine how to best portray a journey I have taken in managing conflict, as I am not a young woman. Decades filled with the blessings of being the mother of disabled children, years lived as a single parent, as well as the process of maturation, tempered by the fires of adversity, have molded me into who I am today. As I reflected, I wondered if would I know how to deal with conflict as I do now without the life experiences I have had? Certainly not! The following paragraphs will describe my primary conflict style and why I use it, how I have changed constructively in this area, how the other four styles of conflict management may serve me, and where I hope to arrive as I continue to make my way along the journey of my life.

Dr. Rekha S. Rajan writes about how she implemented a twenty-minute structured dramatic play into class time to encourage children to learn to solve conflicts on their own. She first does this by gaining insight on the children’s feelings with a personal story time. Each child tells a story that made them particularly sad, mad, upset, or happy. She then takes those experiences and creates a pre-determined scenario to which, the children will play different roles, share ideas, and come up with a solution.

For centuries, violence has been the go to way to settle conflicts, but it has also been very controversial throughout the years. While some say war is important in order to maintain our freedom, it is actually a very unnecessary and destructive way of settling conflicts because it kills so many innocent people and it hardly ever accomplishes anything for such a hefty price.

Several of us, might already be using the different techniques that are mentioned throughout this paper when dealing with conflict or mediating or coaching others who are involved in conflict. Prior to this course, I thought there was only one way to facilitate the mediation process, and it was the mediator’s role to work that model until the mediation process had convened. Kenneth Cloke writes in several of his case studies from the book, The Crossroads of Conflict, that he would regularly work with clients and “coach” them through the dispute. This took place through multiple sessions with the clients. Conducting mediations through staggered meeting times allows for numerous opportunities for the mediator to work with the clients to develop their own confidence and competence to successfully involve themselves in the conflict in a constructive way. There is a common core and skill set used in between mediation and conflict coaching, but at the same time, conflict coaching requires a separate and distinct process combined with a separate theory of its’

Conflict is everywhere we go, at home, school, church in the community and especially at work. How we decide to handle the conflict at hand will determine whether we strengthen the relationship or break it up. Each situation can be dealt with in a way that can bring healing instead of animosity and further pain. Most of the time conflict is looked at as a negative experience that most people refuse to be a part of because of their own lack of conflict management skills; but if both parties are willing to sit down and discuss the issue, there is a possibility of a positive

There are three major conflict interventions: mediation, arbitration, and negotiation. Each of these interventions have pros and cons. Mediation is the one intervention that incorporates creativity in the resolution process so it benefits all disputants involved. Mediation also promotes collaboration and cooperation more so than arbitration and negotiation do. It is also a more cost efficient for the disputants and is more likely to resolve conflicts quicker. Mediators help defuse anger, improve communication, and specifically work on trust building. Mediation ensures that the matter can be handled privately without risk of public reprimand. On the other hand, mediation does not always result in a settlement like arbitration does. Mediation

QP provided William with a CBT activity geared towards dealing with conflict. QP explained to William that the activity will teach him how to deal with conflict by speaking up and decreasing tattling and need for adult intervention. QP examined with William, how he respond to anger situations. QP encouraged William in discussing how he workout different anger situations. QP asked William, if he has tried negotiating with his parents over a situation instead or respond to it by being angry and aggressive. QP asked William to list some situations and events that cause him to get angry. QP discussed with William cues to make good choices when in conflict situation. QP discussed with William alternatives to getting into fights and conflict situations.

There are a variety of mediation framework that are practiced in Maryland. Which one do you use and why?

This conflict coaching session was so excited for Jane. In this session, Jane and I performed the role play. She played Jane and I played Richard. The more questions Jane was asking “Richard”, the better picture of the conflict she was able to paint in her mind. Even though I raised Jane’s resistance, with this practice/exercise I helped Jane to recognize that not always her assumptions could be the right ones. As a result, she started to focus on a positive vision of the conflict as well as in what needs to happen to improve her conflict with her neighbor. In addition, this epiphany moment experienced by Jane is related to the Cognitive Behavioral Therapy, which consists “of all the approaches that alleviate psychological distress through

Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.

In this writing, we will explore and explain strategies of conflict resolution and, encourage teams, individuals and society as a whole to use some of these ideas for their own resolution purposes. “In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes.” (Conflict resolution, 2008). With this in mind, individuals will have hope for a more positive team experience.

In trying to resolve the conflict between Reece and Patel, Edwards used an avoidance strategy. Instead of speaking directly about the root causes, or sources, of the conflict, Edwards focused on the behaviors and treated Reece and Patel like children. Edwards scolded them, and sent them off without bothering to find out what was bothering the two. Of course, this type of conflict resolution is ineffective because it fails to address the underlying issues. As Anderson (n.d.) points out, addressing the problem is key to conflict resolution. "When a conflict does happen, a manager needs to focus the conflicting parties on the issue and have them leave out any personal problems they may be having," (Anderson, n.d.).

 "Effective conflict resolution requires dealing constructively with disagreements rather than pushing them under the rug, letting them break into open warfare, or attempting to eliminate them completely.  Successful resolution of a conflict may include the following: accurate diagnosis of the nature and source of the conflict, a clear understanding of how each party is contributing to the conflict, skills and processes for defining alternatives, constructively negotiating outcomes, and creatively developing win-win resolutions" (Hagberg Consulting Group, 1).