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The Importance Of Effective Communication Skills

Decent Essays

I have developed my effective communication skills over the past few years whilst working both my current jobs; Vue Cinema and Sainsbury’s, whilst studying Law at Leeds Beckett University. In order to effectively communicate with others I believe it is essential to listen to, not just hear people’s views. This includes what words have been spoken, but also how they have been spoken, taking note both the person’s body language and tone of voice.
An example of when I have utilised this skill is when I notice customers struggling with their packing at Sainsbury’s and I volunteer to help them, even if I am currently not serving them. Customers often do not ask for help, but I assess the situation through a customer’s body language and facial expressions to determine whether to help. Packing, even though a seemingly small task, involves constant effective communication, this allows myself to understand the customer’s requirements and needs as to how and what should be packed. Effective communication builds a colleague customer relationship, in result creating a trust between them and the company.
Effective communication also involves being aware of others emotions i.e. being sympathetic to other people’s misfortune and using empathy to put yourself ‘in the other persons shoes’. I use first names where appropriate, this helps to build a relationship with the person I am talking to, making them my equal. Effective communication involves good eye contact, I make and maintain eye

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