ABSTRACT
The purpose of this writing is to understand the importance of how information technology and its developments have given rise to useful resources such as the Management Information System. The details of how management information system can create a difference fro small manufacturing industries is also covered. The problems faced by small business in adopting new technology as well as what benefits it brings are focused upon. The management information is system that requires training and practice and can be operated by professionals. The difference between useful and valuable information compared to useless and overload of information creates a big difference between the outcomes of using this process. We also aim to cover how information is now a resource and its proper management can be beneficial.
Table of Contents
ABSTRACT 2
INTRODUCTION 4
HISTORY OF INFORMATION SYSTEM IN CHOSEN PROFESSION 6
ADVANTAGES OF MANAGEMENT INFORMATION SYSTEM: 8
DISADVANTAGES OF MANAGEMENT INFORMATION SYSTEM: 10
CONCLUSION: 12
RECOMMENDATION 13
REFERENCES. 14
INTRODUCTION
The success of any business depends on how well it is catering to need of the customer. In order to do that, immense focus is laid upon research related to customers. The competition is tough and the pressure to improve not only sales but also customer services is high. Trends have changed the focus of business from product orientation to customer orientation. This has developed a need for
The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.
In this way, both the individual consumer and the business customer have the same basic factors motivating their decision, but with very different reasons for doing so. By looking at the customer analysis, it is apparent how Enterprise has tailored its services to satisfy the needs of the consumers.
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain
Small medium sized enterprise can play vital role in the global economy. In every SME, they need information system to enhance their business activities. There are some associates with business advantages, Information system planning, acquiring IS knowledge and describing its requirements, software and hardware sourcing, develop the application and tools and finally maintain the relationship between IS and suppliers. There are various new frameworks which can help RTD to develop their operational activities. Macro-competence
It is generally accepted that information is a vital commodity for the successful operation of today’s organizations. Nowadays modern business organizations are using computerized information systems in order to obtain such information. However as the technology advances rapidly the main issue is how can an organization should effectively use such an information system - which its management sometimes can be unpredictable - in order to effectively help the whole organization structure to improve and take the most out of it.
The organisation I chose for this assignment is called J Sainsbury plc. J Sainsbury plc is one of the world's leading retailers, playing a part in the lives of 15 million customers a week. John James and Mary established Sainsbury Supermarkets in 1869. Sainsbury's Supermarkets employs over 138,000 people. Of these 70 per cent are part time and 30 per cent are full time. 58 percent of colleagues are women. A large Sainsbury's Supermarket offers over 23,000 products - 40% of these are Sainsbury's own brand. Sainsbury's serve nearly 10 million customers at 432 stores throughout the UK each week. Of these stores, 17 are in Scotland, nine in Wales and seven in Northern Ireland. Nearly 60 percent of
The purpose of this report is to explain what “Management Information Systems” (MIS) is. This report will discuss how management information system helps different departments in an organization. The functions and advantages of using MIS will also be examined in this report.
An information system is a base in today’s business world. Everything is electronic. In various businesses, the survival and ability to succeed strategic business goals is challenging without extensive use of information system. Businesses improve the efficiency of their operations in order to accomplish higher profitablity. Besides that, information systems are important tools available to managers for achieving higher levels of efficiency and productiviy in business operations. For an example, Zara uses the PDA technology to gather customer feedback and input.
Today, customer relationship management is very important to the business world. Most of the companies established a department and the programs to manage their relationship with the customers. Customer relationship management (CRM) is a business strategy which designed to help a company to understand and look forward to the needs of its potential and current customers (Anderson & Stang, 2000). Customer data is being collected in several different areas of the company, stored in a central database, analyzed, and distributed to key points (Anderson & Stang, 2000).The business world once was “product-centric”, the companies just provided what they could produce. However, it is now become “customer-centric”, they provide products and service
Information technology is advancing at a phenomenal rate each day and this has resulted in the growing availability of information to enterprises, employees and their customers. Enterprises employ IT rules in order to regulate this flow of information and these can sometimes negatively affect employee productivity as well as customer retention. A good CIO needs to set productive rules that promote strategically aligned, individual employee decision-making and creativity through a process of natural selection (Stenzel, 2011, Chapter 1) and boost customer retention. The CIO needs to balance playful innovation (Stenzel, 2011, Chapter 1) and creativity with rules, systems and processes and formal discipline (Stenzel, 2011, Chapter 1).This is what Stephens means by “Freedom with Fences” (Stenzel, 2011, Chapter 1).As Roger Martin says, reality is a construct of inferences and interpretations that we misinterpret as reality (Martin, 2009) and “reality” is the enemy of innovation. Creativity and innovation also play an important part in defining the future.
Customer may expect more from companies than they did before, but with the right technology, there’s no reason why any business can’t meet (and exceed) the rising customer expectations. With customer service now the key competitive differentiator, make your customer experience a priority and you’ll soon see huge rewards.
Approach A detailed analysis was carried out to consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers,
A management information system is a computerized method of improving the efficiency of the daily activities of businesses as well as improving the decision-making process. A management information system can show the status of a business’ conditions and whether or not these conditions are improving or not. The decision-making process can only be effective if the information is updated regularly by those with authority to access this information.
There are very many types of information systems. Classification of information systems follows the organizational levels in which they are used or installed for use. For instance, there are management information systems; some of which will be covered in this project report. Management information systems (MIS), helps businesses meet their business objectives. Almost all organizations and businesses today use management information systems; be it large, small, startup or an established multi-national. This is for the sole reason that information systems have evolved from just being a tool to gain competitive advantage for businesses, to a vital tool, a necessity in the digital age we live in. Management Information Systems help managers make better-informed decisions and communicate with their superiors, as well as with all the stakeholders in the businesses their organizations are involved in.