Introduction:
It’s important that all Health Professionals have high degree of competencies to ensure that patients receive the highest quality care. Two competencies: Professionalism and Communication are pivotal for all Health Professionals. As such, many Health Professionals continually face many challenges and difficulties in a daily basis. One common challenge that many professional face, is delivering ‘bad news’ to patients about their limited choices in treatments and expenses of these treatments. Thus, in this difficult situation, the Health Professional can use a variety of verbal communications skills to maintain a high standard of communication and professionalism to deliver high quality care to the patient.
How is Verbal
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Statistically, a patient produced 4.8 questions, 6.7 expressions or affect and 7.5 opinions. Health Professional provides 53.4 information statements and 3.4 partnership-building activities. E.g. “Do you have any questions…?”
Therefore, less educated or less assertive patients are generally disadvantage due to their passive verbal communicative style- only occasionally expressing their concerns during specific ques such as, “Do you have any questions?” Thus, it’s seemingly a indicative of that many of these passive verbal communicative patients accept the communicative dominance of the doctor. This, subsequently can result in reduce standards of communications between both members and overall satisfaction that quality care has been received, due to misperceptions of patient’s wants and desires (1).
To encourage patients who are passive in their verbal communication, Health Professionals should use partnership-building behaviours more frequently. By asking the patients to express themselves further, Health Professionals should use statements such as, “You seem hesitant about…”, “How do you feel about…” which gives the Health Professionals crucial information to make and accurate judgement of future goals to help the patient. Frankel and Beckman (1) have observed those who participate in team-partnership exercises are likely to have better overall satisfaction than a non-expressive patient.
Verbal Communication: Relating to the Scenario
In the case
Investigating problems on both the doctors and patients side during the interaction at any medical appointment is key when interpreting statistics that relate to this matter. These aspects will be further explored later in this paper. The general consensus from many articles and studies indicate that miscommunication is a massive problem that impacts many individuals who die each year from miscommunication. Furthermore, each article shows a different perspective on where this error comes from and where, both doctor and patient, go wrong and what they can both do to improve the communication between them. Another aspect that must also be incorporated into this argument is that communication is not all verbal and that non-verbal communication can be just as effective or ineffective when it comes to dealing with other medical personnel or patients. The 7% rule coined by Albert Mehrabian in his book “Silent Messages” states that “93% of communication is non-verbal, with 55% being body language and 38% being tone of voice; leaving only 7% of communication being verbal.” (“Silent Messages” Albert Mehrabian), and that ineffective or bad non-verbal communication can be just as detrimental during an interaction as verbal communication. Unfortunately, for doctors, the precision of the execution in this small 7% of communication is crucial when explaining challenging
Helman, C. G. (1981). Disease versus illness in general practice. The Journal of the Royal College of General Practitioners, 31(230), 548-552.
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