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The Importance Of Verbal Communication Important For Health Professionals

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Introduction:
It’s important that all Health Professionals have high degree of competencies to ensure that patients receive the highest quality care. Two competencies: Professionalism and Communication are pivotal for all Health Professionals. As such, many Health Professionals continually face many challenges and difficulties in a daily basis. One common challenge that many professional face, is delivering ‘bad news’ to patients about their limited choices in treatments and expenses of these treatments. Thus, in this difficult situation, the Health Professional can use a variety of verbal communications skills to maintain a high standard of communication and professionalism to deliver high quality care to the patient.
How is Verbal …show more content…

Statistically, a patient produced 4.8 questions, 6.7 expressions or affect and 7.5 opinions. Health Professional provides 53.4 information statements and 3.4 partnership-building activities. E.g. “Do you have any questions…?”

Therefore, less educated or less assertive patients are generally disadvantage due to their passive verbal communicative style- only occasionally expressing their concerns during specific ques such as, “Do you have any questions?” Thus, it’s seemingly a indicative of that many of these passive verbal communicative patients accept the communicative dominance of the doctor. This, subsequently can result in reduce standards of communications between both members and overall satisfaction that quality care has been received, due to misperceptions of patient’s wants and desires (1).
To encourage patients who are passive in their verbal communication, Health Professionals should use partnership-building behaviours more frequently. By asking the patients to express themselves further, Health Professionals should use statements such as, “You seem hesitant about…”, “How do you feel about…” which gives the Health Professionals crucial information to make and accurate judgement of future goals to help the patient. Frankel and Beckman (1) have observed those who participate in team-partnership exercises are likely to have better overall satisfaction than a non-expressive patient.
Verbal Communication: Relating to the Scenario
In the case

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