The Importance Of Workplace Motivation In The Hospitality Industry

957 Words4 Pages
1.1 Introduction to the Overall Project
Tourism is strongly driven by seasonality because the demand will significantly increase or decrease at different times of the year (Kennedy, 1999 as cited in Lundberg, Gudmundson, & Anderson, 2008). Therefore, it gives hospitality and tourism a major characteristic of the casual and part-time employment (Jolliffe & Farnsworth, 2003). The number of casual employees in Australia has been increasing at a fast pace and is concentrated in the hospitality industry (Cussen, Webber, & Weller, 1999; Lowry, 2001). Casual employees make up 80 per cent of the workforce of the hospitality industry, which is one of Australia’s largest employing industry (Australian Hotels Association, 2015). The Australian Hotels Association (2015), state 39.9 per cent casual employees are aged less than 25 years and students account for a high proportion of this age group (Australian Hotels Association, 2015). Therefore, as the number of casual employees is high, this research will create a comparison between the business processes currently in place and the recommendation of the literature related to motivational factors.

Workplace motivation is an important and engaging topic that involves everyone regardless of the position someone holds (Smith, 2015). Quality of service is closely related to the employee performance (Lashley, 2001, p.13) which make the ability of an employer to motivate employees is important to the overall success of the organisation
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