The Importance of Critical Thinking to the Decision Making Process

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The decision-making process in business is an important part of a company’s success. Making the right decision relies on using the attributes of critical thinking. The following will show the relationship between decision making and critical thinking and how one company uses critical thinking in its decision making everyday to maintain the company’s health and customer satisfaction. Critical Thinking “Critical thinking is the disciplined art of ensuring that you use the best thinking you are capable of in any set of circumstances” (Paul & Elder, 2006, p. xviii). Critical thinking involves the capability to think rationally and fair-minded. One must have the ability to employ his thinking reflectively and independently. Critical…show more content…
When one takes the time to follow the steps it is less likely critical facts will be missed and therefore helps find a solution without making a hasty decision. In business one’s judgment may be influenced by his education, personal beliefs, or stress. Often one is not aware he in not making objective decisions therefore, before a decision is made one needs to use critical thinking to determine the best choice. According to "Critical Thinking And Creative Problem Solving" (n.d.), “Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential” (para. 2). Critical Thinking at Work My former employer, Valley Refrigeration and Air Conditioning, Inc. is a small family owned business. The company repairs and installs residential and commercial heating and air conditioning (HVAC) equipment. Every day the company receives service calls. The calls range from a noise from an HVAC unit to no heat or air conditioning. One may believe that scheduling the service calls is easy by completing the calls in the order in which they were received. Considering the company services a large geographical area and some calls are more important than others that plan is not effective. The service manager begins the decision making process by determining which calls must be addressed first. He must ask himself are there calls the need be
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