MS is a sixty-seven old Honduran female who presented with signs and symptoms of cold and flu to the Brigham and Women Faulkner Hospital emergency room. She was alert and oriented times three, pleasant and cooperative. The patient had a past medical history of hypertension, and coronary artery disease and lymphedema. The history of present illness was a diagnosis of influenza virus A. The patient was transferred to the 6 South Unit, a medical-surgical floor, at 4:30 pm. Upon arrival to the unit, the staff involved in her initial assessment failed to request a professional medical interpreter in order to have an accurate and trustful communication with the patient. This miscommunication was a wrong assumption by assuming that the patient was bilingual and supposing that the patient somewhat understood English. McCaffrey et al. (2010) claim that effective communication can take place when the basic factors of communication are understood. The patient in this instant felt left behind since no one had asked her how she was feeling, or if she had any concerns or needs to be addressed. The patient’s room was in front of the nursing station, so she was able to observe the laughs and talking of the health-care personnel, and was questioning if the talking and laughter was about her. The following morning, during the handoff report, I heard that this patient was difficult. However, when I went to introduce myself to this patient, I found a lovely and cooperative lady whom I had
A plan that could be used to clarify a misunderstanding would be if a service user could not understand ones line of questioning, pictures could be used to combat this if the misunderstanding was still apparent after using this method one could resort to writing down the question and asking it slowly and clearly so that all parties understand what is being asked or requested.
This essay will look at the principles underpinning effective communication in health and social care practice. When there is a lack of communication between health care professionals it can have very devastating effects within the health care environment. Composing of information on Evidence Based Practice, justification of the guideline used, evidence which supports the guideline with a final piece of reflection from the guideline. The guideline that this piece of writing is centred around is the BTS Guideline on Pulmonary Rehabilitation in Adults. Guidelines provide a basic standard for health care professionals in the UK which in this case provides a standardised pulmonary rehabilitation programme, creating a universal level of care.
Non-English speaking citizens and immigrants are receiving improper medical care because of the miscommunication. The people who cannot speak English well are misunderstood, when they go to free clinics or hospital emergency rooms and attempt to explain their symptoms and illness or cannot understand the doctors or medical profession that are trying to help them. ” Interpreters are omitting questions about drug allergies. Patients are not telling nurses the correct symptoms. A mother misunderstood by putting oral antibiotic into the ears of the child instead of the mouth. The Puerto Rican word for mumps is not the same in Central America, so a child was mistreated. A doctor mistakenly told a parent to put a steroid crème on entire child instead of just the face” (Yolanda Prtida, 2005). Language barriers in the medical field are dangerous and some times even fatal. There is definitely a need for more translators in hospitals and doctors office. Clear communication is essential for safe quality healthcare. Poor communication can lead to disastrous outcomes, especially for patients with limited or no English ability.
This essay will explain the different roles of effective communication in health and social care settings. The communication between colleagues service users and also why multi agency working is important in effective communication. It will include all the communication forms which are interpersonal interactions, communication and language needs and preferences. Effective communication when having conversation with the service users even work colleagues when having an effective conversation. No one will get confused and will be able to understand the conversation by explaining it in detail. Multi agency working is really important to effective communication because multi agency working is part of multi-disciplinary team. (Stretch and Whitehouse, 2010)
There are a number of barriers to effective communication in health and social care. One of these is environment. If the environment gets in the way of effective communication, then the receiver may not understand the message that is being given to them. An example of environmental factors in a health and social setting would be a busy hospital being uncomfortably busy or loud. If a patient is in a busy ward and cannot relax due to excessive noise, phones ringing and people bustling in and out, they will not be able to relax or get any proper rest, which will affect their recovery.
Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.
Communication is one of the most crucial aspects in my role as a lead support worker. Communication is ubiquitous, and we perform it within a wide spectrum that is entirely dependent on context. People chat informally socially in a bar, parents adopt it with simplicity when reading their children bed time stories and workplace managers use it formally when in professional meetings. To be an effective communicator in the health and social care sector one has to understand the communicative needs of the recipient.
An effective communication takes an important part in the health and social care settings. Communication is the way how we express our own feelings and thoughts, giving and receiving with each other and what make us become independent through making choice and the ways we learn. Between analysing Alan’s case, this essay will demonstrate the importance of effective communication when working with diverse communities in health and social care sector.
I work in a nursing home, is a place for people who don't need to be in a hospital but can't be cared for at home. mostly the people what have hearing impairments,visual impairments and or learning disabilities. In my work i need give attention for any person what have difficulty for Hearing, speaking, seeing, and having difficulty learning. i work at night for 12 hours, Most nursing homes have nursing aides and skilled nurses on hand 24 hours a day.
This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.
A potentially useful communication technique could be to sit down with both the childcare centre staff at Gurung and the local ATSI community. This would be so the partnership can start to be developed. Everyone talks and meets each other. To make the partnership more effective this could happen on a more regular basis. Something like once per month or as often as they need to meet and reconnect.
As a Spanish major with some experience in interpreting for patients, I noticed during my undergraduate career how difficult it can be to communicate conversations between patients and healthcare providers. One example is that patients frequently came into clinics complaining of the “gripe” (or “flu” in English), and they frequently described vague symptoms to accompany this self-diagnosis. Of course, we experience similar issues even when both the patient and the physician are conversing in their native language.
Establishing and maintaining a positive therapeutic relationship between health care professionals and their clients or patients is of utmost importance. A therapeutic relationship usually refers to the relationship constructed between a health care professional and his or her client. The attributes in establishing a strong therapeutic relationship involves delivering empathy and compassion, acknowledging individualism, offering encouragement and support, being there for the patients or clients, displaying genuiness, showing respect, encouraging equality, maintaining boundaries, and having self conscious or awareness. (Browne, Cashin, & Graham, 2012) Effective communication plays an important role in maintaining a positive therapeutic relationship. Effective communication is not only just spoken or written words but the ability to convey the message clearly so that the receiver is able to comprehend the intention or the emotion behind the message. Effective communication is mainly based on two main classifications; verbal and non-verbal communication. (Mateosian, 2011) This essay is going to discuss how both verbal and non-verbal communication play important roles in establishing and maintaining a therapeutic relationship between clients or patients and the health care professionals.
Opener: Approximately 80% of healthcare errors are due to lack of communication. Whether that is patient to nurse, nurse to nurse, nurse to provider, provider to patient, provider to provider, these errors are likely to have life-long effects on patients and their family members.
I am writing a synopsis for my Emergency Department (E.D.) observation day. I was assigned to a soft-spoken intelligent nurse that had a giving and a sweet disposition. We were assigned a total of five patients, of which four we introduced ourselves and assessed. It is not that the day was slow, but my nurse was assigned to go to the front of the E.D. at 11:00 to work at the registration desk. The hospital has placed registered nurses at the registration desk to obtain the initial assessment of patients entering the E.R. doors to determine the priority and level of treatment needed.