The Importance of Good Communication in the Workplace

1999 WordsFeb 24, 20188 Pages
Communication is any behaviour, be it verbal, non-verbal or graphic which can be interpreted by another individual or group (Dwyer 2013). Interpersonal communication involves interactions within small groups or between two individuals in a one-on-one situation, making it an essential part of everyday life, including in the workplace, learning environments and personal settings. Understanding gender differences, the importance of active listening and negotiation strategies as well as being aware of potential barriers are all key aspects of being able to communicate effectively. These are a number of examples of communication processes that I have encountered throughout life, both professionally and personally that I am now able to reflect upon and learn from. During my years as a student at Ulladulla High School on the South Coast of New South Wales, interpersonal communication was a part of everyday life. As a result of this, misunderstandings were unavoidable and most were minor misunderstandings, however one incident provides a good example of poor communication strategies between two individuals; myself and my mathematics teacher of the time. Over the past the teacher and I had had a few minor discrepancies in communication, however on this particular day the situation escalated beyond anything I had experienced to that date. During class I was accused of speaking out of turn, something that normally wouldn’t have phased me, however due to the class’ behaviour that day
Open Document