The Importance of Listening Skills in the Workplace Essay

Listening is a profession setting allows us to form relationships with other coworkers, understand the needs and wants of others, properly understand the tasks at hand, and be able to differentiate between the levels of communication other have. Listening enables us to be able to perform better in a job and understand what others expect of you. Some significant barriers that are apparent in a communication setting would be noise, the inability to function as an active listener, and the failure to limit distractions. Many times we are given the chance to properly react to these barriers. By doing so, we allow ourselves to be much more effective in the work environment and allow others to be effective as

Talking and listening are essential life skills. The ability to talk in order to communicate and exchange ideas and information, to negotiate with others, to express feelings and emotions, allows human beings to function well in the world and to be full and active members of society. Communication, to be effective, requires the ability to listen, to understand and to make sense of what is heard. On the personal level, when we listen, we give attention to the other person in such a way as to allow them to feel heard, understood and therefore respected. In that way, listening is more than

Being an excellent listener is one of the best ways to become a good communicator. Throughout the group work, the author demonstrated great communication skills when listening to her team’s different ideas and then taking them on board to create the best results. Fellow team members will appreciate good listening skills, and so in return, it will have a positive impact to the group’s mood, and encouraging them to be confident to speak up and say their thoughts as they know their ideas are being listened too.

Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It’s essential that companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message without giving any external indications. Active is that an active listener engages with the speaker. Avoid distractions by tuning out any and all forms of distractions that would cause you to shift your focus from assisting the customer. Take your time to hear what your customers are saying. Listen to their tone of voice and how they feel. Let them speak and let them know you heard them to keep them from repeating themselves. Accurately assess the issue and find the best possible solution. Good listeners make some of the best customer service employees because they are most likely to understand what a customer needs quickly and accurately.

The first contrast of communications styles, and probably the most important, is the difference in how men and women listen. Listening is one of the most important tools for efficient communication, especially in business. Courtland L. Bouvee and John V. Thrill, in their book, Business Communication Essentials, discuss “… 80 percent of top executives say that listening is the most important skill needed to get things done in the workplace” (Bouvee, Thrill. 43). They go on to say that, “[e]ffective listening strengthens organizational relationships, alerts the organization of opportunities for innovation, and allows the organization to manage growing diversity both in the workforce and in the customer it serves” (43). It is clear that listening is an essential tool for effective

Active listening includes a variety of behaviors which communicate to the other that they are heard and understood, that the feelings which underlie the words are appreciated and accepted, and that regardless of what the individual says, thinks or feels, they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encourages the speaker, promotes trust and respect, improves relationships, and makes resolution of problems more likely. Good listeners are prepared to listen, show interest, keep an open mind, listen critically, resist distractions,

. . ” Active listening is important in order to understand the argument before presenting your views. Allowing someone to speak without any interruptions and giving your undivided attention to the person speaking are signs of a good listener. Another skill Hamilton describes about communication is being open-minded. “Listen without judging the other person or mentally criticizing the things he or she tells you . . . If what the other person says alarms you, go ahead and feel alarmed, but don’t say to yourself, “Well, that was a stupid move”” (Schilling, 2012). At the end of the day, group participants should work together as a team to decide on what is best for the company.

In communication studies, researchers have started to characterise listening as active behaviour. However, these studies are incomplete analyses to understand the active listening or the dynamics of listening behaviour. They deal with an issue of motivation or individual characteristics, but do not take account of intrinsic rules of listening or hardly noticeable strategies of

Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the

Communication is an important part of a business to work. For a working environment to succeed, a company’s ideas, knowledge, or opinions are useless unless there is effective workplace communication. Upward communication is the flow of information from frontline employees to managers, supervisors, and directors. This process differs from the more commonly used method of downward communication. Both communication processes require individuals to exchange information with one another with the mindset to influence one’s thoughts, behaviors, increase understanding, and help the organization function smoothly. There are different variables that play a part in organizational communication and a key factor is listening.

Communication within the workplace is essential to develop a prosperous workforce. It is the exchange of thoughts and ideas from the sender to the receiver. Good means of general conversation is important to building and the keeping of relationships in the workplace. Developing better and more fluent communication skills can drastically change how we live our lives, personally and professionally. The key part to having good communication within the workplace is how effectively the message is being sent and received. Good communication is a must considering the fact that within the general workplace, there are many types of people who all have different backgrounds. However, it is of upmost importance to continuously use communication skills to engage yourself into better conversation and to avoid barriers that are associated with it. There are several different ways of communicating with each other.

You have to pay attention to the contents of conversation to have a meaningful conversation; simply hearing is different from listening courteously. Hearing is a passive; listening has a proactive meaning; listening can be defined as the ability to accurately receive and interpret messages in the communication process that requires sustained effort and full attention to the other party. (SkillsYouNeed, 2016)[1] The basis of communication is listening in the business; listening is important to maintain relationships among employees and customers to develop trust between each other. For example, if you do not listen to employees, you cannot develop trust due to misunderstanding. It is important to be an attentive listener so that employee knows you are sincerely interested in what they have to say. (Tingum, 2016)[2]. In order to develop listening skill, ‘Free Management Library’

Listening is an all important element of communication. It makes a profound impact on our inter-personal relationships and our interaction with the audience in speaking, briefing or presenting situations. Good listening also enables us to ask great questions which help us better understand a situation, need or feeling being expressed. This Chapter will deal with the “WHAT”, “WHY” and “HOW” of the heart of listening and asking great questions.

Although it is under the communication skills, but I want to single it out because it’s so important. Some managers get so impressed with themselves that they spend much more of their time telling people things than they spend listening. But no matter how high they go in the management hierarchy, they need to be able to listen. It’s the only way they’re really going to find out what’s going on in their organization, and it’s the only way that they’ll ever learn to be a better manager. There is a need to listen to their employees because their employees might have helpful ideas that can be work or function in the organization. Furthermore, the employees also might know causes of problems that happened in the workplace and they might be able to warn the manager about the potential problem that can happened in the workplace which haven’t been recognized by the manager. By listening to the employees, the manager can know and more clear how the employees feel about things that around them can be a tip of future problems. This will able the manager to understand why they feel that way and what the manager can do to make them feel differently. That’s mean communication skill is not just about speaking but listening as well. A good listening should avoid ambiguity. By this, if there is a chance that a message might be

Listening - You have to pay attention to the contents of conversation to have a meaningful conversation; simply hearing is different from listening courteously. Hearing is a passive attitude, whereas listening has a proactive meaning. Listening can be defined as the ability to accurately receive and interpret messages in the communication process that requires sustained effort and full attention to the other party. (SkillsYouNeed, n.d.)[1] The basis of communication is listening in the business; listening is important to maintain relationships among employees and customers to develop trust between each other. For example, if you listen to other employees that will develop trust between each other as the employee knows you are sincerely interested in what they have to say. (Tingum, 2016)[2]. In order to develop listening skill, ‘Free Management