The Improvement Of Customer Satisfaction Of Auckland Transportation

A survey in 2008 undertaken by the Royal Automobile Club investigated the concerns of commuters using Perth public transport services. The main concerns were overcrowding, personal safety, poor connections, that the service was not frequent enough, and the unreliability of the service.

The Victorian Government Public transportation requires a well-designed and functional ticketing system for it smooth functioning where

This dissertation is submitted in partial fulfilment of the requirements for the degree of Master of Science in Transport Planning and Engineering

(1) Kuala Lumpur has one of the lowest public transport passenger amount levels in Asia due to the rising ownerships and usage rate of private cars. The recently-launched Kuala Lumpur Structure Plan 2020 revealed that only 20 percent of total Kuala Lumpur passenger movements take place by public transport while 80 percent by private transport (Kuala Lumpur City Hall. Kuala Lumpur Structure Plan 2020, 2004). The public transportation has modern facilities, but with the poor system and low-quality service, therefore, more and more people are shifting from public transport to private cars and motors. Although the local government made efforts to introduce rails as public transport in the 1980s, expecting to slow down the speed of increasing motor vehicles, their popularity remained (Aldukali et al, 2011). The low efficiency also contributes to the shift. The buses and metros always arrive late, consuming more time for passengers to travel from house to work, which in turn further aggravates the low usage rate.

Toronto Transit Commission(TTC) is the best transportation system in Canada(Klein, 2014). Many people has been using it; however, statistics about satisfaction of passengers are decreasing especially subway. According to article in the TTC(“Customers Satisfaction“ 2012), the percentages of dissatisfaction were increasing from 7% in April to 10% in December; it means that some people felt uncomfortable when they were taking TTC service owing to the fact that the service has been happening some problems. There are two serious problems which causes the decreasing of satisfaction are danger and delay.

The goal of this literature review is to examine common themes or trends between scholarly research articles on this topic, and attempt to

Being one of the state’s most important public service industries and a key segment of its public transport system, the New South Wales taxi industry provides a valuable service to consumers with varying transport needs not met by other forms of travel. The industry has been operating since 1906 and possesses one of the largest fleets in the southern hemisphere (NSW Taxi Council, 2014). Whilst classified as a public transport system, the industry is not government subsidised and relies heavily on private investment. It is, however, co-regulated by the government and the NSW Taxi

To enable the budgeting process to be effective, Cairns Taxis Limited will have to adopt some basic principles. First, it needs to decide if it requires several budgets to accommodate each department – Administration, Call Centre, RAD Connect (Technical) and Fleet Services. We all know, there is only a finite amount of resources in any organisation, so they need to be appropriately distributed across departments for the greater good of the organisation. Department managers need to work together in harmony and adopt an approach that is for the good of the whole company rather than just their own department. Managerial performance of Cairns Taxis is reflected in the financial statements, the better the organisation is doing the better the

“The key word for transportation in the 21st is choice” by Anthony Foxx. Nowadays, transportation is vital to everyone in the world. In this century, there are many types of transportation such as car, motorcycle and bus. Statistic on 2013, show that people who use public transport had increased than people who use their own transport. From this statistic we know that people mostly like to use public transport than their own transport. For that reasons, we find the comparison between public transport and own transport. There are five features like number of people in one transport, safety, time, cost, and the bad effect on people health that we can compared between them.

This section will describe sources, both academic (scholarly journals and peer review), and popular (articles, blogs) that has been used. All sources were equally important and essential to the formulation of all findings presented in this research paper.

Our famil begin with our bus transport from Wellington where students who were wanting to be picked up from Wellington were to meet at the rail station before 7 am. Along with this students who commuted from other suburbs such as Porirua or Levin were also pick up along the way which was a sign of relief and more convenient for those students as I was one of the many. Dave our bus driver from Tranzit Coach Lines was our transport provider throughout our three day famil. I would definitely recommend this transport company as our bus driver always had a friendly attitude but he also gave us an insight on some of the towns we came across throughout our trip. This definitely made our trip more memorable as he went the extra mile for me and my fellow students but at the same time gave us a

What were the research questions that guided this study? Why is it important to study this topic? What prior research did the authors review to provide context for their study?

In this report we have analysed the results of National Passenger Survey. The research gives us vital information about our customers’ opinions on our services.

Providing high quality customer service, building & maintaining relationships with customers & carriers (Maltacourt Global Logistic, 2016)

In this chapter, a brief review of the relevant research literature will be presented to generate a theoretical outline of this proposed research. This theoretical outline will guide the research strategy.