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The Journal Of Cardiovascular Magnetic Resonance

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While implementing the reminder call method it was noted multiple times that the contact number was out of service, busy, or there was no answer. The Journal of Cardiovascular Magnetic Resonance showed an improvement in their no-show rates by eliminating automated voice calls and preforming other means of reminders for patients. Their reason for the elimination was that there was no guarantee the intended patients were actually receiving the reminder 11. This made sense in regards to the observation of numerous unconfirmed reminder calls. The study was administered again with different parameters. Proposing that the reason for the, insignificant, increase of no-shows to exams with reminder calls was because most of the reminder calls were …show more content…

There were 34 unsuccessful calls and out of those six were no-shows (see data table 2). For means of this study an unsuccessful call is when the patient has bad contact information or does not answer and does have a voicemail box set up on their given number. If there was no answer, but the patient had an option to leave a message, then a reminder message was left. If a voice message was left for the patient, then the call does not fall into either category because it cannot be determined whether or not the intended recipient of the message indeed received it prior to their examination time. The results of the third data-table concluded that there was a p-value of .00714, which using a significance of .05, causing this to be significant. Therefore, we can determine that successful reminder phone calls decrease patient no-show rates. This added parameter could account for the variance in research conclusions when it comes to reminder phone calls. Successful Reminder Calls Unsuccessful Reminder Calls Total Scheduled 62 34 No-Shows 2 6 Data Table 2 P-Value= .0074 (Significant) Although there is a proved relation in the second data-table, it cannot be concluded whether this is through correlation or causation. There is also a need to consider patient demographics. The article No-Shows to Primary Care Appointments Why Patients Do Not Come, found that patients that younger patients

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