The Key Functions of Internal Quality Assurance

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Before looking at the functions of an internal quality assurer (IQA) role it is beneficial to understand what quality assurance is and why it has been established within the learning process. ‘Quality assurance can be defined as a system to monitor and evaluate a product or a service.’ Pg122 Assessors handbook It is the role of the IQA to uphold and maintain the credibility of the qualifications undertaken by candidates. The IQA supports this by helping employers and candidates to fully understand how these qualifications can further support and benefit their business. Thus ensuring effective delivery meeting the learners’ needs and expectations, which
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It covers a range of different assessments including competence, knowledge and understanding skills.’ Pg 35.

The functionality of centre IQA’s, although varying slightly, will monitor key aspects of the assessment process born from basic principles that are upheld throughout. The IQA’s role, therefore, needs to be consistent, reliable and fair supporting candidates and assessors ensuring the assessments are valid, authentic current and sufficient (VACS) matching the NOS as described by the Sector Skills Council (SSC). The IQA has direct influence on the performance of delivery and assessment teams. ‘Good IQA’s can spot areas for improvements long before they become a problem.’ Pg 191 The Vocational Assessors Handbook.

With focus on the quality and standards of assessors to meet the learning needs of the candidates, where a lack of progress is highlighted or an inconsistency within assessments will result in further support for the assessment team, potentially in the form of further standardization
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