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The Leadership Style Of Tesco

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Introduction Tesco is a merchandise retailer based in Britain. Although it’s a multinational most of its revenue comes from the United Kingdom. It’s the third largest company in the world in its sector and second-largest concerning revenue. It was founded after the First World War and slowly but surely rose to top. Being at the top means dealing with large amounts of capital and people. The revenue in the fiscal year of 2009-2010 was about £40 Billion. The focus of this case will be on the people. In the key facts of the Tesco website we can find that the company has about 7,600 stores, 3,460 of them based in the UK (these numbers include franchises). 280,000 employees found a job there. It knows how important their customers are and it tries …show more content…

People filling shelves can eventually become managers and leaders. This process of employment ensures that the managers and leaders are up to the task. There are many types of leadership; the company needs to choose the right one in every situation. It wants to keep its employees motivated, it wants feedback from them and it wants them to feel valued. To decide which leadership style it should use it considers three elements. The first one is the task. It pays attention to the importance of the decision, the impact it will have and the amount of time they have to decide. The second element is the team and if it is capable enough to make the decision. The third part is tradition and how it has been done before. To have a profitable business Tesco uses critical success factors (CSF). For employees this includes: customer focus, personal integrity, drive, team working, developing yourself and others. For people with more responsibility CSFs include: analyzing and decision-making, managing performance, managing change, and gaining commitment. Tesco wants its top workers to be role models for their employees; it wants leaders to inspire its workforce. There is a 360- degree feedback; it asks feedback from everyone ranging from manager to colleagues to suppliers.

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