Malcolm Baldrige Executive Summary

McDaniel College had first been created when its first building went up in 1866-1867. The school was the first institution that was south of the Mason-Dixon line and was coeducational. The first name that the school had was Western Maryland. That name originated because the institutions first board chairman (John Smith Wakefield) was president of the railroad, which had been called Western Maryland Railroad. The railroad had run through the college town. McDaniel had been one of forty colleges in the nation to be recognition in the New York Times education writer Loren Pope’s book, “Colleges That Change Lives” ("World Ranking Guide”). The schools colors are green and gold and the mascot is a Green Terror. There are about 1,629 students

Dayton, L. (1999). Critical success factors in total quality management systems: A practitioner-based study of united states quality programs. (Doctoral dissertation, University of Sarasota)Retrieved from http://search.proquest.com.ezproxy.liberty.edu:2048/docview/304552688

1. Read your assignment carefully for content related requirements. Let’s look at the example below. Note that it does not ask for a vague opinion, but requires that your answer be based upon:

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

The company has a broad customer base. Their fleet consists of more than 3,500 trucks, all of which serve thousands of points throughout the U.S., Canada, Mexico and the Caribbean. They also international transportation services to roughly 100 different countries and more than 300 foreign destinations around the world. The majority of their business is located in the southern and eastern part of the country. Their customer base is mainly large retailers and automobile industry, but also you’re well known third party logistics companies

I believe that I am a good candidate for the Amy L. McKee-Everett Memorial Scholarship due to my caring and loving nature. An excellent example would be the time I gave back to Flat Rock River YMCA Camp this year, during New Years Eve. I volunteered as a counselor to a group of amazing girls. I wanted to volunteer my time, seeing that Flat Rock had done so much for me, in my seven years as a camper. It was time to give back. The 53 hours of time I spent helping out with all the girls, was immensely rewarding. I wouldn't trade my experiences I have had with Flat Rock River YMCA Camp for the world. This experience made me a better person, and will carry over into my undergraduate years of college. I am going into my freshman year bearing skills

Today’s most successful companies understand the importance of quality leadership and standardized processes. Team BEHS uses time proven framework and philosophies when engaging our clients regarding quality management and leadership. Processes such as Total Quality Management (TQM), International Organization for Standardization (ISO) 9000 and Deming’s Approach to Continuous Improvement are all part of our collaborative managerial assessment process.

al., 2012). Trying to get the leadership motivated with adapting to TQM was a challenge in the beginning. The enthusiasm of top leaders has caused the TQM process to become effective. Although Health care has a complex adaptive system, leadership is crucial in implementing an improvement system (Sollecito & Johnson, 2013). The strengths of the TQM process were the support of the chamber of commerce, implementation of a quality improvement plan, adapting a successful way to measure improvement and development of cost effective techniques (McLaughlin, et. al., 2012). Corporate headquarters was totally involved in the TQM program with the CEO John Kausch as an active member of the Total Quality Council of the Pensacola, Area Chamber of Commerce (McLaughlin, et. al., 2012)

Morris Knolls High School is a co-ed, public high school in Rockaway, New Jersey. It is part of the Morris Hills Regional District. Classes are held for pupils in grades 9 through 12. There are about 1600 pupils enrolled and the student-to-teacher ratio is 11:1. State assessments show 97 percent of pupils are proficient in English and 87 percent are proficient in Mathematics. The graduation rate is 92 percent and the College Readiness Index is 36.8. MKHS is an International Baccalaureate world school. Educational values are geared toward international standards and focus is on intercultural understanding and respect.

Metro West Learning Academy has been a positive experience for me. It has benefited me in many ways. Metro has helped me handle stress by alleviating it. At first I didn’t want to come to Metro. I was worried about leaving all of my friends but I made some here. And the teachers here have also made it better because of how individualized the program is.

Healthcare organizations have a responsibility to its consumers and various stakeholders to ensure only the highest quality care is delivered. Quality measures such as performance measurement and quality improvement processes play a critical role in helping organizations achieve quality outcomes. This paper will contrast performance measurement and quality improvement processes. In addition, this paper will discuss a healthcare organization, Gulf Coast Medical Center, its mission and QI goals, and the role of the consumer and stakeholders in the QI process.

The Baldrige and AQIP Programs both served as a system improvement for agencies. However, the Baldrige framework empowers the organization to examine its operations based on its goals, plans, results, measures, and actions are consistent (Higher Learning Commission, 2015). To the contrary, the Academy Quality Improvement Program (AQIP) focused more on process than on results. The AQIP categorized into several sections that allow institutions to analyze, understand, and explore for improvement (Higher Learning Commission, 2015).

Merriam Webster defines quality as a degree of excellence, or a distinguishing attribute. Managers strive for excellence in the workplace to improve customer satisfaction, increase the output in manufacturing while minimizing defects, as well as making the company more profitable. There are several different management systems or methodologies available for businesses to use, but the Balanced Scorecard and the Malcolm Baldrige Performance Excellence Program is the most common and widely used in the United States.

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use