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The Management Style And Behaviour Necessary

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Over the past two decades, Apple has established itself as one of the pre-eminent names in consumer electronics. A large part of its success is due to great customer service in a world that has largely forgotten about customer service. Apple is well known for having competent and caring workers throughout its ranks, including its store workers. Managing such a diverse store and employee base would present unique challenges and would take a special type of individual. That is why I intend to learn about the management style and behaviour necessary to succeed in this role.
To learn more about managing employees within a company as big as Apple, I was lucky to interview Tim Reimer, Sales and Operations Manager at the Apple Store in Polo Park …show more content…

In essence, his role as a manager boils down to ensuring that everything—from his employees, to the displays, to customer service—is going smoothly. Since he tends to so many aspects of the store, Tim believes the most challenging part of his job is maintaining a balance between the big picture—Apple’s plans on a large scale—and the day-to-day workings of the store. In a position like his, every day is different, so it is important for him to be able to see and understand the long-term plan.
Despite being a manager for much of his life, Tim expresses that he has never been fond of the title “manager.” He identifies as a leader, not a manager. When discussing his philosophy on management, Tim quoted an well-know adage: “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” This is very much the approach Tim takes with his employees. He believes that it doesn’t take a special person to be able to tell someone to do a task because they outrank him or her. On the other hand, a leader asks an employee to do a task and works to support them as they discover how to do it themself. By doing this, the leader helps the employee grow, rather than simply telling them what to do. Furthermore, Tim believes that a manager commands respect because of their title, whereas a leader earns respect. He explains that without the constraints of management

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