Over the past two decades, Apple has established itself as one of the pre-eminent names in consumer electronics. A large part of its success is due to great customer service in a world that has largely forgotten about customer service. Apple is well known for having competent and caring workers throughout its ranks, including its store workers. Managing such a diverse store and employee base would present unique challenges and would take a special type of individual. That is why I intend to learn about the management style and behaviour necessary to succeed in this role.
To learn more about managing employees within a company as big as Apple, I was lucky to interview Tim Reimer, Sales and Operations Manager at the Apple Store in Polo Park
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In essence, his role as a manager boils down to ensuring that everything—from his employees, to the displays, to customer service—is going smoothly. Since he tends to so many aspects of the store, Tim believes the most challenging part of his job is maintaining a balance between the big picture—Apple’s plans on a large scale—and the day-to-day workings of the store. In a position like his, every day is different, so it is important for him to be able to see and understand the long-term plan.
Despite being a manager for much of his life, Tim expresses that he has never been fond of the title “manager.” He identifies as a leader, not a manager. When discussing his philosophy on management, Tim quoted an well-know adage: “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” This is very much the approach Tim takes with his employees. He believes that it doesn’t take a special person to be able to tell someone to do a task because they outrank him or her. On the other hand, a leader asks an employee to do a task and works to support them as they discover how to do it themself. By doing this, the leader helps the employee grow, rather than simply telling them what to do. Furthermore, Tim believes that a manager commands respect because of their title, whereas a leader earns respect. He explains that without the constraints of management
Thus, if employees are treated in a Theory X manner, they will become lazy. If they
There are several very different types of management styles ranging from democratic which allows the subordinates to play an active role in the decisions that management makes to autocratic which cuts the subordinate out of the decision making process allowing those in management to make a unilateral decision. Both styles have their proponents as well as their detractors. This paper will outline the various forms of management and attempt to clarify and categorize their various strengths and weaknesses.
2. Employees will exercise self-direction and self-control if they are committed to objectives. External control and the threat of punishment are not the only means to make employees to work towards objectives.
Apple the pursuit of perfect, it also led to the growth of its ups and downs. Jobs not willing to give up work and control anything, especially when it may affect the customer experience. But he was faced with a problem. There is a part of the process he does not control: in a store to
At Apple we strive on a daily basis, to offer an amazing experience to all of our customers and employees. We are part of an amazing company with extremely talented teammates who want their work to make a difference. As our credo states "At Apple our most important resource, our soul is our people”.
Strong leadership is vital to the success of any business, institution, school, team, or even church. Leaders that are considered effective encompass a leadership style and qualities that work to influence and motivate their followers. Joel Osteen, an evangelical pastor from Houston, Texas is truly one of the 21st centuries most captivating leaders. So much so, that he as selected by Barbara Walters as one of her 10 Most Fascinating People of 2016 (ABC News, 2006). His appeal is a phenomenon that is unmatched by any other current leaders in his profession. Over the past 15 years he has built a church, where he ministers one of the largest and most diverse congregations in America (Romano, 2005). Aside from his 45,000 attendees at his weekly services, his sermon is broadcasted in every television market in the United States and in over 100 other nations around the world (“About Joel,” n.d.). Joel Osteen is a prime example of a compelling leader who practices an effective leadership style that resonates with people on a personal level.
Management styles are wide and varied across the entire world of work. The specific type of management that works for one particular set of workers does not always work for another group of employees. Almost everyone has come into direct contact with a manager at some point in their careers. It is the relationship between the employee and the manager that must be keenly developed; in order for an office, factory, restaurant, or similar organization to run smoothly and effectively. When an organization is being managed efficiently, workers are much more upbeat, production levels are optimal, and the overall working environment has a fragrance of positivity. In sharp contrast, when an organization is ineffectively managed, more times than
“Apple was two months from bankruptcy” in September 1997 which led to CEO Steve Jobs to reconstruct their plan. In order to bring Apple back up into the competitive market, Jobs implement a new strategy which “shrunk Apple to a scale and scope suitable to the reality of its being a niche produce in the highly competitive personal computer business. He cut Apple back to a core that could survive” (12). What made Job successful was focusing on the sources and barriers to be successful in the market and to utilize the opportunities that came by. The strategy of eliminating unnecessary cost or reducing risk help transform Apple’s business
Managers play an important role in many organizations, they must be able to handle many different situations, and adapt their management style to different situations. The way a manager goes about getting things done and achieving the goals of an organization is known as the management process, also called the four management functions: planning, organizing, leading, and controlling (Kinicki, A., & Williams, B. K. 2013, P.9). Many managers possess three main skills; Technical, the ability to get things done; Conceptual, the ability to think analytically; and Human skills, the ability to work well in cooperation with others ((Kinicki, A., & Williams, B. K. 2013, P.22). Using the management process and possessing the technical, conceptual, and
The Health commission (HEALTH COMMISSION) is a regulator of health and social care services in England. Their work of 2010 included registering all NHS Trusts and care homes under the Health and Social Care Act 2008 while continuously monitoring the performance and compliance of these services. With over 2500 staff nationwide and being the company in which I work for, HEALTH COMMISSION is an excellent company for me to use for analysing management styles and teams within the organisation. The commission itself is broken down into many sub parts and based in Newcastle are the national contact centre, the operations administrative staff, team leaders, senior managers and the head of Newcastle Services. Being an organisation that is bounded
made sure to deal with these ethical dilemmas and solve them. After all of these external critics, Apple started providing free education for the workers and reducing their working hours, from over 60 hours per week that the employees had to achieve. They create these programs to ensure that each person is treated with dignity and respect, they also made sure to maintain their precious resources for the future generations. Jeff Williams, who is Apple’s Senior Vice President of operations, said, “ around the globe, Apple employees are united in bringing equality, human rights, and respect for the environment to the deepest layers of our supply chain.” Apple has included the “Supplier Code of Conduct” to help implement a safer environment and more ethical working conditions. One of Apple’s core values is accountability and improvement for their supplier and themselves. Apple deeply cares about every worker in their global supply chain and wants to improve their
This is a good fit for someone who is a strong enough personality to maintain the perfect example for employees.
World leading corporations and tech companies are operating in the United States of America. Since 2010, Apple has been one of the most valuable among other companies in the world. When people hear Apple, they imagine Iphone or Macbook and other gadgets of Apple Company, not a fruit. World number one Supply chain company for past 7 years. Apple runs their products successfully in the market since they launched iPod on October 23, 2001. Only 14 years have passed and now Apple has a huge amount of manufacturing. Different types and variety of product. All of this 14 years Tim Cook was in charge of operating management and supply chain, he played a key role in Apple’s success. How
Every organization has a management team, with the success the organization in the hands of these leaders and managers. How the organization is run is generally determined by the executive leaders and filtered down through a series of positions on an organizational chart. In hospital healthcare, at the end of the chart is the care provided by the nursing staff. Leadership styles are varied and there is no correct theory, however every leader must recognize which theory they practice and be aware of any pitfalls or downside to the chosen theory. I have always believed my leadership style to be democratic and recently confirmed this with the use of Clarks (2004) Leadership Style Survey. The purpose of this paper is
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