The Management and Control of Quality 8e

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CHAPTER 1 INTRODUCTION TO QUALITY

TRUE/FALSE QUESTIONS 1. In the early Twentieth century, the artificial separation of production workers from responsibility for quality assurance led to an increased focus on quality among both workers and their managers. Answer: F AACSB: Analytic Skills The measure of efficiency defined as the amount of output achieved per unit of input is referred to as productivity. Answer: T AACSB: Reflective Thinking Skills Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality, along with the confidence that products meet consumers’ requirements. Answer: F AACSB: Analytic Skills The transcendent
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d. global quality time and motion guidelines standards; workforce orientation and commitment. Answer: a AACSB: Analytic Skills

2.

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3.

A key contribution of Frederick Taylor’s scientific management philosophy was to: a. reduce the reliance on inspectors for quality assurance. b. increase the training and education workers received. c. separate the planning function from the execution function. d. combine individual work tasks to promote teamwork. Answer: c AACSB: Analytic Skills

4.

The change in society’s attitude from “let the buyer beware” to “let the producer beware” was fuelled by all the following factors EXCEPT: a. government safety regulations. b. product recalls. c. popularity of TQM as a quality tool. d. the rapid increase in product-liability judgments. Answer: c AACSB: Reflective Thinking Skills Which of the following is most appropriate in describing the quality efforts undertaken with the scientific management philosophy? a. Defect prevention was emphasized. b. Quality circles were extensively used. c. Use of inspection was wide-spread. d. Quality was every worker’s responsibility. Answer: c AACSB: Analytic Skills The creation of separate quality departments in the early 1900s caused: a. indifference to quality among workers and their managers. b. upper management to be more knowledgeable about quality. c. production quality to
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