Tiffany Van Acker Interview

The nursing manager I interviewed was one of the best people I have worked for. It was a pleasure to go work each day. She encouraged

1. Review the definition of management at the beginning of the chapter and briefly define each of the 4 functions. What are the challenges in carrying out these functions in today’s hyper-competitive marketplace?

Interpretations of managers or of staff that are being managed can be challenging. Training to be a manager, is a theory, a systems or a processes that keeps a professional persona intact. The dimension to create your own culture and have no regrets . To motivate and mold the staff into the star they should be through acceptance of each and every staff member’s personality (Stettner, 2014). I had the honor to interview Janice, a Nurse Manager of the Palliative/Hospice care unit at a Veteran’s hospital. This hospital cares for many Veterans from telemetry, ICU, Orthopedic, Dementia, PTSD, Mental Health, Long-Term care, and women’s health, as well as the Palliative/Hospice unit. The Veterans Hospital is one of the largest employers in the

The name of the interviewee is Matt Gunnell. He is a manager at the Jefferson City Apothecary. He has been instrumental to manufacturing medicine a playing a vital role in keeping the people of the Jefferson City community healthy and strong. I decided to choose Matt because he is a laid back and amazing individual who is very positive about life and encourage others to thrive and find their talent to make the world a better place. He also has a strong passion for his job and his role in ensuring the wellness of our citizens in this community. Also, I picked the Apothecary because of the vital role they to ensure our society have access to the medicine they need to stay healthy. It is one of the very few pharmaceutical businesses in town. It also offer pocket friendly prescriptions for some citizens that had to pay out of pocket.

3. From your perspective, what do you think are the three most important functions of a

I recently interviewed Mr. Dereck Sawh, who is the Grocery Manager at Sobeys. To sum up the interview, he defined leadership as being able to empower your employees/ followers. That is, that leadership involves assisting other people to rise to their full potential while still being able to accomplish the organization’s goals.

Question 1 ______________ involves assembling and coordinating organizational resources. a) Controlling b) Planning c) Organizing d) Leading e) Quantifying Question 2 Goodwill stemming from social relationships is called a) social empathy. b) social capital. c) emotional intelligence. d) emotional capital. e) empathetic goodwill. Question 3 Lower-level managers who supervise the operational activities of the organization are called a) frontline managers. b) middle managers. c) top-level managers. d) tactical managers. e) strategic managers. Question 4 The President of Delta Design, LLC attended the opening ceremony for a customer's new office complex. Which of Mintzberg's roles was the President playing in this situation? a) Leader b)

I had an interview with Helen Quelch in her office. She has been working as a volunteer engagement manager at National Jewish Health for more than 7 years. Before that, she also had worked at the Denver Hospice as volunteer manager as well for many years. She had a lot of managerial experiences of working in a healthcare field. That is a reason I want to interview her to explore the career in healthcare management.

In the table below, categorize your actions during the event under each of the four functions of management.

When deciding who is a great leader Gigi Darricades the CEO of Valley Wide Health Systems Inc. Gigi was born and raised in Chile in the city of Chuquicamata. From there her parents got a passport and were able to come to the U.S, but she was not able to get one and there for went to boarding school in Canada and later when she turned 18 she entered the U.S. that way. She then attended a Community College because of the out-of-state tuition being so high this was the cheaper way to go. Gigi worked as a TA or teacher assistance and selling auto parts, she did this for 6 to 7 years. The University of California Berkeley was her next stop and got a Bachelors of political science and then later went back to that same college, went to the school of public health where there was only 12 students and graduated with a Masters in health care administration. She later moved to New Mexico where she worked at Presbyterian Hospital and ran the rural hospital and later merged the two together. After that she meet her husband and moved to Utah where she worked for a multinational health care doing rural health care. Which was hard because the culture was mostly men and not female oriented. After that she then attended Law school in the University of Utah. Gigi thought her husband was going to get transferred to New Mexico for his job, she went ahead and took the state board there. After all he did not get transferred there, but they did end up going to Wyoming and 18 months later took the

The interview with Chere Smith provided me with a great deal of experiential knowledge that are essential for my professional and personal life. Chere inspired me as a manager as well as a leader. The first thing I learned from this interview is that it is important to shared the mission, vision and the values of the organization you work for in order to have a meaningful career. Moreover, I learned the significant impact that managerial planning, coordination, decision making, time management, effective communication, participative leadership and motivation have on the management role. In addition, I also realizes that it is crucial to maintain work-life balance and flexibility as one move up the management ladder. The overlap between Chere experiential knowledge and propositional knowledge from Supervisor Management class give me the whole picture of what it takes to be a healthcare manager. In conclusion, this interview showed me the importance of the administrative and management role every healthcare manager plays in delivering quality healthcare.

The nurse manager I selected to interview is a Baccalaureate degree nurse and has attended several in-house training sessions related to her position within the hospital. She attended Lenoir Rhyne University to obtain her BSN and has been employed with the institution for 13 years and has been in nursing for nearly 20 years. She is currently certified as a Certified Emergency Nurse (CEN) and is also a Sexual Assault Nurse Examiner. The Hospital that she is employed with is a private hospital she manages a 15 bed emergency department and 6 bed express care facility, which also holds several involuntary commitments for several hours at a time waiting on placement.

We would like to thank you so much for all the hard work that you all have been doing. As Walgreens still continue being one of the top largest retail pharmacy in the United States. Our goal and vision has always been; to be America's most loved pharmacy-led health, wellbeing and beauty retailer and to champion everyone’s right to be happy and healthy and that also include our employees. With that being said we really appreciate your loyalty and the excellent work that you continue to do despite our current predicament.

The four functions of management, planning, organizing, leading, and controlling, are very essential in building strong organizations and even stronger more effective teams. Planning, organizing, leading, and controlling are the functions of management. These function activities must be preformed by all managers regardless of their industry level, title, or the task they have at hand. These four management skill are used when ever a project or a task is at hand. Even in the field we are working in, many of us may have been using the four management functions and not noticed what they were, or we may have been a part of a team that was lead by the functions of management and not noticed what was

3. How would you characterize the current interdependence between departments? How should it be improved?