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The Massachusetts Coalition Of Healthcare

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As healthcare costs continue to increase steadily, there has been great focus on methods to reduce charges that contribute to the price of care. Narrowing down to emergency medical services and hospital admissions, many parties have been scrutinizing and crunching numbers, looking for any way to lessen the high expenses. When the realization that the highest healthcare costs occur from an incredibly small number of people (referred to as “super-utilizers” or “super users”) became apparent, the Camden Coalition of Healthcare Providers when into action. The Coalition launched an idea to reform healthcare at the level of initial quality of care given and accessibility of care needed. In turn, the overall cost of healthcare for these patients decreased substantially.
The Camden Coalition of Healthcare Providers is built on a partnership between with active participation from 3 Camden hospitals, 2 Federally Qualified Healthcare centers, private community-based medical practices, social service agencies and the patients and community at large (Miller, Cunningham, & Ali, 2013). The main goals are improving care for “super-utilizers” while bending the cost curve (Miller et al., 2013). A “super-utilizer” is a person who overuses emergency departments and hospital inpatient services, making more visits to those facilities in a month than some people make in a lifetime (Camden Coalition of Healthcare Providers [CCHP], 2015). Also referred to as “frequent users” or “frequent

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