The Missing Raise Case Study

I am very interested in a career field in Human Resources. For this paper, I interviewed Lillian Mannino who is a Human Resource and Personnel Manager at the UC San Diego Graduate School of Global Policy and Strategy. As a manager, Lillian serves as the link between the graduate school’s management and its employees. She is in charge of overseeing recruitment, employee relations, policy development, payroll, and benefits. Personnel management is a special branch of management that is focus on the concerns of employees at work and their relationship with the organization. Her educational experiences consist of a bachelor degree at UC San Diego in Management Science and a professional Human Resources certificate from UCSD Extension. She has been working in the academic administration for almost ten years and earned her current position as manager through climbing up the ladder. She started off working in this field as a student affairs officer then was promoted to an administrative specialist. Her prior work experience paved a path for her to build up professional experience as well as a solid network within the UCSD administrative system.

Comment by HJ: The term ?Abstract? is not in boldface per APA p. 41. Keywords in APA format are not in bold. See APA manual p. 41 or http://owl.english.purdue.edu/owl/resource/560/01.

“The Great Post-It Massacre” discusses how different leadership styles can cause serious problems within the workplace amongst management and subordinates. Adventures Plus is a rapidly-growing discount travel agency with fifty offices throughout the United States and Canada. Beverly Sadowsky was the first vice president of Adventures Plus. While Sandusky held this position, Bob Scanlan was promoted to small business account and assigned to the office in Dallas. Although Bob did not find his job exciting, he was happy with it because it was more relaxed than his previous position and he felt appreciated.

When operating a business with a union contract, miscommunication and lack of training can lead to grievances. In the scenario given in the assignment, a lack of understanding of the union contract led to a potential problem that must be addressed quickly, honestly, and fairly. When the manager with no union experience was hired, training should have been conducted immediately on the rules and regulations of the union contract. The manager should have read and understood the company obligations under the contract before considering any raises, promotions, or changes. In addition, if this was his first time doing evaluations and raises, they should have been overseen by his boss or by the HR department to ensure that there was no problem with them.

At stake here are several conflicting values, the concern for a fellow human being, self-preservation, success of the company and the pressure to perform. As VP of the division, I am under scrutiny to deliver substantial results to my president, John Edmonds, to be seen as sensitive to my product managers needs. Lisa Walters, Kathryn’s supervisor, has pressed me for a resource action for boosting staff morale and replacing her with someone who can be more productive. I also feel that Kathryn McNeil is a hard worker who is stuck in a tricky personal situation.

than to illustrate effective or ineffective handling of an administrative situation. Copyright  2010 by the University

According to Frates (2014), Mr. Edwards understood that the physicians played a critical role in the organization and could possibly assist in the plan to control the hospitals cost. However, allowing the new COO to terminate the employment of Dr. Harris (hospitals radiologist) without calling on the physicians to analyze the problems and perhaps recommend any solutions that would be beneficial in cutting cost and did not show good leadership power (Frates, 2014). As evidenced within this study, the way that leaders and individuals in positions of responsibility handle themselves in turbulent times is crucial to any organization and leaders must understand how to use power judiciously when making decisions that would determine the organizations success (Frates,

The case describes Clendenin’s multiple strategies for overcoming these difficulties. It Illustrates a range of management strategies for upward, lateral and downward influence in a complex organizational context, as well as the use of a number of innovative human resource management techniques.

This case was prepared by Associate Professor Marc L. Lipson. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright  2010 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to sales@dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation.

The primary problem in this case deals with a source of tension between two employees that have recently received promotions. There are various individual factors that may be a source of conflict that the case points to; however both parties need to look beyond their own personal perspectives in order to move towards the organizational goals. In the case of Thomas Green, he certainly has a lot of maturing to do before he is able to perform well as the next stage in his career development. In the case of his supervisor, Mr. Davis, he must also learn how to help disgruntled employees fill into their position in their new roles without any personal feelings get in the way. Several observations were made as to how both employees could address the problems. However, given the fact that both employees are new to their roles, the best case solution may involve a more senior management professional getting involved and setting a good example for both employees by resolving the sources of conflict and aligning them towards organizational goals.

To be an affective sales manager at Phoenix, Mrs. Richardson needed to be able to bring together this group of insubordinate employees who seemingly did not work well as a team. Of these employees, only a few had been meeting or exceeding expectations of the organization. More so the attitudes of the employees were so far from acceptable that there is question as to why they held the positions that they did. Alex Hoffman, top sales representative, showed little respect for Mrs. Richardson, however as he consistently brought in sales he was not a candidate to let go. Although, Mrs. Richardson still should have had a discussion with Mr. Hoffman about his actions and the fact that when other employees perceive his disrespect then they may in turn do the same. On top of that, Sarah Vega continuously showed up for work late and even missed one day per week on average. These actions are unacceptable in the workplace and worthy of termination. A third employee, Chelsea Peterson, showed absolutely no respect for her new sales manager. These sorts of actions do not deserve to go unnoticed or unpunished. Melissa Richardson should have scheduled a mandatory meeting for all employees in order to lay down the law. She needed to tell them all together as a team exactly what her expectations for

An internal position that was posted over 2 years ago, a qualified candidate and people in management positions who were not always the best in their jobs. In the analysis of this dispute there were some missed opportunities for everyone involved in order to resolve this situation much sooner. Initially, there was no conflict in simply applying for an opportunity that everyone both internal and external applicants had access too. Dora followed the proper protocol in applying and letting her manager, at the time, know about her decision to apply for the job. Dora’s missed opportunity stemmed from not moving up the chain of command earlier. Due to her style of conflict resolution she became disconnected from the situation, and caused herself

In the “New Vice President” case study, Mid-West University faced a hiring freeze and leadership dilemmas. With the change in executive positions, Jennifer Treeholm, Associate Vice President for Academic Affairs, acquired the new vice president role. At first glance, she was the perfect candidate. Jennifer dedicated her career to improve the overall culture and mission, and she was familiar with the vice president’s duties. Although Jennifer was highly qualified, her previous relations with the staff rendered her ability to lead and make decisions effectively. As a result the college faced stagnant progress from delayed solutions and preventative measures. Thus, the staff began to doubt her abilities as a leader, which caused the previous employee structure to weaken.

The story is told from the point of view of a bright young man in search of a manager who could successfully lead and manage change. He wanted to work for and eventually become one, and so he spent many years traveling all over the world. He spoke with a wide variety of managers, but was rarely pleased with what he heard or saw. The “tough” managers ran profitable organizations at the expense of its workforce, and the opposite for those who he thought were “nice”. Just as he began to lose hope, the young man heard a story of a local manager whose employees enjoyed working with him and produced great results. To his surprise, the young man was able to schedule an immediate appointment.

Paul has apparently misread Larry’s intentions, resulting in misaligned expectations. Paul and Larry have very different leadership styles and attitudes on people management. This disparity in their styles is a core part of their communications issues. Paul’s self-referent criteria have prevented him from effectively listening to what Larry has been telling him about his leadership skills and potential to be promoted to CEO. It seems that George has an advantage over Paul in being able to relate easily to Larry. Larry and George have a similar philosophy on people management, which gives George an advantage on effective communications with Larry. Larry immediately empathizes with George’s perspective, because it is similar to his own. This puts the onus on Paul to get outside of his own frame of reference to examine himself from Larry’s perspective.