The Mobility Side Of At & T

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AT&T is a multinational telecommunications corporation, headquartered in Dallas, Texas. AT&T is the second largest provider of mobile telephone in America. They are the third-largest company in Texas. The largest non-oil company, behind only ExxonMobil and ConocoPhillips, and also the largest Dallas Company. As of May 2014 AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value, and the 16th-largest non-oil company. As of 2015, it is also the 20th-largest mobile telecom operator in the world, with over 123.9 million mobile customers. With this portfolio I will be focusing on the mobility side of AT&T and how we can educate the employees on the network. The strategic…show more content…
3. Litigation protection. Training is less expensive to deal with employee lawsuits and can end up making the company have a bad image. (forbes.com) When the Retail Sales Consultant for Retail Owned stores and Authorized retailers are hired they go through a two week training on computer system, how to work with customer, building value, personalize, resolve and offer. They are committed to creating the best customer experience in the store. Right now the Rocky Mountain Region averages about 65% in customer satisfaction with the feedback from customer that receive a text message. With a little deeper education on the network and how phones work I firmly believe that the Willingness to recommend score would go up 8%. If employees have a good understanding on how the phones work, they can explain to the customers of what is going on when issues occur with the network and also frequently asked questions. Rather than telling customers random excuses of why or what is going on with the network. With keeping cost low yet impactful, we would create a blended computer based learning. The training would be interactive and have an assessment at the end. The key points for the training would cover. Why we have the strongest and most reliable network, fewest dropped calls and how the network works from when you hit send on your phone to the time you end your call. Also what causes some of the bizarre things when you make
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