The New Vice President Over Administrative Affairs At Sweetwater State University

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The new vice president over administrative affairs at Sweetwater State University, Rob Winchester, has been tasked with “improving and developing a new appraisal system used to evaluate secretarial and clerical performance” at the university (Dessler, 2015, p. 287). Rob’s initial memo to the administrators instructed that in the future, no more than fifty percent of the secretaries under each supervisor could receive a rating of “excellent” on their annual performance appraisals. Immediately, this memo caused turmoil within the university with both the secretaries and managers. The secretaries were worried this new system was “unfair and reduced each secretary’s chance of receiving a maximum salary increase (Dessler, 2015, p. 287). Additionally, the managers were concerned they would begin losing secretaries to more lucrative jobs. With all of this at hand, Rob called on several performance appraisal experts within the university to find a viable solution to the task at hand. Rob and the experts needed to make several decisions regarding the graphic rating system and the strategy moving forward to make any changes to the current performance appraisal method. This paper will present possible solutions to the appraisal issues Rob and his team were tasked correct. The ambiguous performance appraisal system developed by a committee of secretaries at Sweetwater State University has been in place since the university opened ten years ago. This system exhibited a high

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