The New York City Housing Authority

1364 Words Oct 25th, 2016 6 Pages
Background
The New York City Housing Authority (NYCHA) is the “largest public housing authority in the nation” (Developments, 2015). In existence since 1934 (About NYCHA: NYCHA at 70, 2015), NYCHA is a low to moderate income public housing initiative consisting of 328 developments throughout all five boroughs of New York City. More than 400,000 residents benefit from these developments through the receipt of not only apartments but additional services provided by each development and New York City overall. Over recent years the NYCHA developments have been experiencing a reduction in government funding, forcing the organization to re-evaluate strategies addressing maintenance of old buildings (About NYCHA, 2015).
Introduction
This paper will attempt to analyze the current quality management system NYCHA has in place to determine what the issues are and what other strategies can be put into place to improve NYCHA’s quality management system.
Opportunities
NYCHA as an organization is failing because of the lack of attention and maintenance they provide to their buildings. The quality and reliability of maintenance that NYCHA offers to their residence is horrible. As a government funded organization, NYCHA should be able to handle and properly maintain their buildings. Having a strong quality management process would benefit NYCHA in many ways.
To begin with, quality management is defined as, “the act of overseeing all activities and tasks needed to maintain a desired level…

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