The Objective Of Loss Mitigation

In a day of a representative at Virgin Atlantic I have to look at how these needs are identified and I must cover: Customer requests in writing

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

Develops and maintains up-to-date correspondence, filing, logging, and bring forward systems in the unit, and provides follows up to ensure responses are prepared in timely manner and are consistent with company standards.

RCS is the servicer for the investor, Bank of America (“BANA”), which requires additional research from RCS on written complaints BANA receives regarding one of their loans. An email is sent to the Correspondence email distribution list provided as the point of contact for BANA. Once an email is received, CIT 361 is opened and the email is imaged into Nautilus. The CIT is assigned to a Resolution Advocate for research and response. Once the research and information is gathered, a reply email to the requestor from BANA is sent from Correspondence and includes a CC to Correspondence and the Customer Relations Manager. Once the confirmation is received that nothing further is required, the final email is imaged

The operations and production department is responsible for manufacturing the company’s products in a timely and efficient manner while striving for quality and perfection. Our dedicated team works around the clock in order to meet production needs as our company steadily grows; due to both the hard work of our marketing and sales department which is then complemented by our products to receive high customer satisfaction and retaining customers for future business.

Each organisation should have in place a complaints procedure. This information leaflet is in the service users care plan. Part of the role of the carer is to make the complaints procedure available for people to use. Also to assist in making complaints, either directly, by supporting them in following the procedure or indirectly by making sure that they are aware of the complaints procedure and are able to follow it.

There are clear procedures followed in practice, monitored and reviewed for receiving handling considering and responding to comments and complaints and a named contact who is accountable for doing so.

Typical users of the system are Senior management reporting to the Chief Operation Officer who has the authority to make strategic decisions for Home Depot.

Majority of telephone complaints or concerns are routed to the customer service specialist. Depending on the nature of the issue or concerns the calls are then routed to case management, in which in some instances are then routed to the interns depending on the nature of the call. All calls are monitored and documented as well as sent to driver coordinators and management. Client concerns and complaints must be addressed in a timely manner.

The sales person along with the CEO are responsible for bringing in new business and the administrative assistant is responsible for processing payroll, accounting functions and providing general administrative support. All other employees are hired on a contractual basis and are always billable to one or multiple clients. The recruiting and labor strategy for this company allows for low over head costs and high productivity. They strive to hire mid-senior level individuals that have the ability to please the clients they serve and support internal functions when needed. Everyone who is hired has to be a team player and be able to work toward the companies goals.

* ASC 323-10-35: “A series of operating losses of an investee or other factors may indicate that a decrease in value of the investment has occurred that is other than temporary and that shall be recognized even though the decrease in value is in excess of what would otherwise be recognized by

The Operations Superintendent would have OPCON and TACON as well. Making small changes to how we operate as an organization to become more effective in daily operations would be TACON. The flight chief is the best example of TACON as they run the flight who is conducting the daily operations. They are told to conduct guardmount, but they are not told in what order they conduct their briefings or what type of information needs to be briefed every day. They also assign who gets posted at each location for the day. OPCON would be the post priority chart that tells the flight chief which posts are the most important and require the most manpower. TACON is used when the flight chief decided who will work the most important post and who will work the gates. Below is a flow chart to help you understand how OPCON and TACON blend together (Figure 1-1). ADMINISTRATIVE CONTROL (ADCON) Administrative Control is the direction or exercise of authority over subordinate or other organizations in respect to administration and support, including organization of Service forces, control of resources and equipment, personnel management, unit logistics, individual and unit training, readiness, mobilization, demobilization, discipline, and other matters not included in the operational missions of the subordinate or other organizations. ADCON is mostly the responsibility of the Service Chiefs and Secretaries. However, some functional areas can also utilize ADCON. CONCLUSION Understanding

Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.

Internal controls prevent errors and irregularities from happening. If errors or irregularities do happen to occur internal controls will help ensure that they are detected in a timely manner. Internal controls also encourage adherence to prescribe policies and procedures. Internal control are also put into place in order to protect employees by outlining tasks and responsibilities, providing checks and balances, and also from being accused of misappropriations, errors and irregularities.

The job objective is to promptly respond to all customer inquiries, and to perform duties with tact and professionalism, manage all aspects of contract review, order processing, manage customer accounts, generate sales, participate