The Operations Management Of Cotek Integrated Technologies An Organisation Organization

2838 Words Dec 3rd, 2014 12 Pages
ABSTRACT
It is a well-known fact that businesses exist to make profit, cut cost to the barest minimum, and meet the needs of customers and market requirement. A successful business, however, requires good management to achieve all these thereby, putting immense pressure on managers. It is now the responsibilities of managers in every business organisation to harness the resources of the business efficiently and effectively in order to have a good understanding on the needs of customers, the market and to ensure that the objectives of the services offered are in line with the organisation’s goals and values which is where operations management comes into play.
Operations management in a nutshell involves the conversion of resources (raw materials) into producing goods and services. The main objective of this report is to critically assess the operations management of Cotek Integrated Technologies an IT organisation involved mainly in vehicle security, tracking and recovery. The report will analyse the service operations of the organisation, give description on its customers, take a look at its performance objective, the role of customer relationship management, operations gaps and propose plans for implementation and control in order for the organisation to maintain its competitive edge in the market.

Introduction Cotek Integrated Technologies is one of the leading organisations in location based services in Nigeria with over ten thousand (10,000) customers…
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