The Organizational Analysis Of Chick-Fil A

This Harvard Business case is about two individuals, Ludmilla and Igor, who are the creators of Iggy’s Bread of the World and their determination to their unique mission statement of not only making the highest quality breads with the highest standards of service and integrity but cultivating a caring environment with plenty of communication in order to have a successful growing company. This is evident in their mission statement which states: “We are committed to providing a nurturing and respectful environment at our workplace that fosters cooperation, communication and sense of accomplishment for all employees. We provide tools for growth through education, health benefits and access to alternative medical treatments. We

Organizational culture- Publix organizational is customer valued where they would go an extrea miles to make their customer happy, and compassion for their customers. For example, “a customer was checking out in Asma’s lane when she realized the card she was paying with had expired, and her new card was at home. Asma came to the rescue by using $100 of her own money to pay the customer’s bill. The customer was overwhelmed with Asma’s generosity and returned later to repay her” (Publix

I learned about the Chick-fil-A Franchise Opportunity through my own personal research. I began to research an opportunity with Chick-fil-A when I purchased my home in Elgin and found myself driving to Austin to enjoy Chick-fil-A with my children every Saturday.

One key responsibility of working as a manager is to recognize the best way to organize and run an organization. A manager who can work with and put into motion the structure and plans of a company is very important to the life of the organization. Chief Executive Officer of Chick-fil-A Dan T. Cathy is an example of such a manager and business owner. Chick-fil-A began its journey in 1960 in Hapeville, Ga. Since then the second

The organization which I attended to analyze their organization, based on the three levels of culture discussed in class was Moe’s Southwest Grill. Over the past couple of years, my friends from Bloomington-Normal have raved about how good Moe’s food is. I thought that this class assignment would be a good opportunity to take up one of my friend’s offer to go to Moe’s. Doing so allowed me to get some great food and to further look into the company’s culture. From walking in, to getting food, and eventually leaving, it was evident what the employees at Moe’s believe in and the culture within the organization. Specifically relating to artifacts, espoused and enacted values, and basic assumptions, Moe’s organizational culture was extremely apparent.

Chick-fil-A shows its dedication to TQM by implementing quality beyond the food. The environment Chick-fil-A provides is family friendly as shown by Chick-fil-A’s providing crayons and Cheerios for free to its customers. This allows families to feed even the youngest of children and entertain children of all ages. Children can be entertained in the playground area and by coloring at the table so parents can relax and enjoy a meal. This returns to the quality of life that Chick-fil-A wants, not for its employees this time, but for its customers. This all goes to show how “Chick-fil-A exemplified the ‘dare to be different’ principle” (Berry, 2000, p. 131).

Chick-Fil-A is an American food restaurant franchise having its head office in Georgia, USA. The company was established in 1946 and has gradually entrenched itself in the American food industry as a cultural icon in the Southern United States for its specialty in preparation of chicken sandwiches. Chick-Fil-A prides itself for the establishment of over1690 branches located within the United States alone as well as its economic contribution to the larger part of Western America and California. It realized sales of around $4.6 billion in 2012, which reflected a 14 percent increase over the overall performance experienced in the previous year by the chain while the same-store sales performance increased by 8 percent. In Houston, Texas, the greatest performer realized a 7.2 million total gross sales in 2012. Chick-Fil-A uses a significantly distinct model, notable in the retention of the ownership of each restaurant since its acquisition. Chick-Fil-A selects the most suitable restaurant location, undertakes its construction, then takes over its ownership. Chick-Fil-A requires a payment of only a $5,000 as capital to become an owner of their branch while its rival franchises pay almost $2 million. The company receives over 15, 000 submissions annually from interested franchise operators for the available 70 slots. Chick-Fil-A receives a bigger allocation of income in comparison to other chains amounting to $190,000 per year. Chick-Fil-A’s solid mission statement and its

How may I serve you? This is the greeting everyone gets when they dine at a Chick-fil-A restaurant. The company's relentless pursuit to build relationships with its customers goes beyond chicken sales. As a leader or manager, scanning your organizations external environment for opportunities and threats will assist in keeping employees motivated and the customers loyal during turbulent times. This paper will evaluate the external environment of Chick-fil-A, determining the extent to which opportunities exceed threats, or threats exceed opportunities.

Chick-fil-A does not have any distinct or visible technological advantages that can distinguish the company from its competitors. The company does, however, have processes in place which gives Chick-fil-A an advantage in both profitability and customer service. First, Chick-fil-A’s smaller menu offering, compared to its competitors, contributes to the company’s large profit margins. Secondly, Chick-fil-A has stringent guidelines and goals concerning service time for customers; customers should wait no more than one minute for service. The combination of these two

A good leader is one that motivates others to do well, not because they have to but because they want to. A great leader knows and understands their vision and is unwilling to compromise their values or morals to achieve success. Not all influential leaders are publicly known for their accolades. It is not until something negative or perceived as negative is brought to the public’s attention that these leaders are judged; such is the case of Truett Cathy, the founder of Chick-fil-a. Standing firm on this beliefs in God and Christian principles he turned a small diner into the multi-billion dollar company, Chick-fil-a that generates more profit in 6 days, than its competitors in 7 days (Williamson, 2014,

The major competitor to be outlined is Chick-Fil-A. Chick-Fil-A provides customer delight and satisfaction which is the company’s competitive advantage. Chick-Fil-A has created innovative dining experiences focused on building meaningful relationships with their consumers. Implementation of new services such as “Moms Valet’ has had positive impacts on the customer experience.

Chick-fil-A is known for their famous Chick-fil-A sandwich, but also for their private, family –controlled ownership structure, philosophy on management and biblical principles. Chick-fil-A uses the differentiation strategy to set them apart from other fast-food chains. Chick-fil-A mission was “To glorify God by being faithful steward of all that is entrusted to us and to have a positive attitude influence on all who come in contact with Chick-fil-A”, and to be “America’s best quick-serve restaurant.” One of their strategies they use to set them apart was focusing on people. This strategy included interview process, golden rule, consistent

This paper explores the mission, vision, values and principles of Chipotle Mexican Grill that guide them in the restaurant industry. Their key mission, vision, and values revolve around providing food with integrity and changing the way people think about and eat fast food. Chipotle’s principles include sticking to the basics of a simple menu and uncomplicated, interactive employee roles.

Figure 2 above illustrates the Starbucks organogram in context of the global enterprise (Starbucks International Marketing Strategy, 2010).

The fast food industry came about quite some time ago in the 1900’s. McDonalds is the largest fast food chain in the world and started it all before any other quick service restaurant. The McDonald brothers opened their fast food chain in 1948 and they had several chains soon after. KFC was already a restaurant in the United States, but after McDonalds changed the fast food industry KFC started to adapt its style and speedy cooking techniques and changed its ways along with many other places catching onto the trend. The quick service industry that has been around for nearly 100 years now is still in the growing stage of its lifecycle. The business style has added new restaurants that are apart of serving food to people on the run, incorporating the drive-through and changing the menu to be healthier over the years. The quick service industry is always open and serves it customers at all hours of the day, no matter what time of the year. There are many places that have opened up since McDonalds, making the fast-food industry very large with many competitors among them all. To keep up to date the restaurants have to have updated technology to be able to serve its customers the quickest, along with having top notch technology and health code regulations. Porters five forces all take part with this industry, the threat of new industry, competitive rivalry, buyer power, supplier power, and threat of substitutions. These have always been apart of the industry and will