The Patient Experience ( Px ) Is Becoming A Vital Movement

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The patient experience (PX) is becoming a vital movement in healthcare today. There are several components to an organizations patient experience process and help leaders to make the patient experience journey successful. Patient experience (PX) impacts quality and patient safety, cost management, retention, and outcomes. Accountable leadership committed to driving the patient experience shift in behavior is crucial. Development of the definition of what excellence is to the organization, along with strong, positive organizational culture needs to be committed to. There needs to be implementation of defined processes with alignment across all segments of the continuum of care. There are several trends affecting the patient…show more content…
PX is a top priority for organizations across all segments of healthcare. Organizations have a formal structure for addressing PX. The Beryl Institute defines Px as “the sum of all interactions, shaped by the organizations culture, that influences patient perceptions across the continuum of care (Wolfe 2015).” Patient experience and quality and safety are outpacing major priorities in healthcare today. There are several components to an organization 's patient experience process. Larger organizations will have a dedicated group of individuals paving the way for the organization. It impacts quality and patient safety, cost management, retention, and outcomes. There eight essential actions an organization can move forward in the PX journey. Support and Identify accountable leadership with time committed to shape and guide the experience strategy. Establish a reinforce strong positive organizational culture. Develop a formal definition of what experience is to the organization, and mandate or mission statement. Implement and defined a process for continuous patient and family engagement and input. Think beyond clinical experience of care to all interaction, and touch points a patient may have. Focus on alignment across all segments of the continuum and the spaces between. The PX conversation as grown and “most importantly has moved from fringes to the heart of healthcare (Wolfe 2015).” Engaging Organizations need to start with a structured effort. There
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