The Perception Of Quality And The Reimbursement Of Services

The United States health care system has can be assessed for quality measures in many different ways such as mortality rate or infant mortality, but the United States government often judges the efficiency of health care provider or network on the Centers for Medicare & Medicaid (CMS) core measures. The reason the United States gauge health care performance on CMS standards is due to CMS is the federal governing body that operates Medicare and how the hospital will be reimbursed from Medicare patients. Formerly Medicare would reimburse a hospital based all services the hospital provided a patient or fee for service (FFS). The rising

Centers for Medicare and Medicaid Service (CMS) provides health coverage through Medicare, Medicaid, Children’s Health Insurance Program, and the Health Insurance Marketplace. “The CMS seeks to strengthen and streamline the Nation’s health care system, to provide access to high quality care and improved health at lower costs” (CMS Quality Strategy, 2016). The CMS provides health insurance to those who are uninsured or underinsured to those who are low-income families, adults, seniors, and people with disabilities.

Definitions of the quality of medical care are no longer left to clinicians who decide for themselves what technical performance constitutes “good care.” What are the other dimensions of quality care and why are they important? What has changed since the days when “doctor knows best?”

Quality measures are strategies that gauge, evaluate or compute health care processes, results, discernments, patient insight, and administrative structure. In addition, quality measures are frameworks that are connected with the capacity to deliver first-class health care and/or that are able to identify with one or more quality objectives for medicinal services. These objectives include: compelling, protected, effective, quiet focused, impartial, and opportune consideration. Quality measures can be used to measure quality improvement, public reporting, and pay-for-reporting programs specific for health care providers (CMS.gov, 2016). There are an assortment of quality measures in which health care organizations can use to determine the status of the care they are delivering. Many are appropriate, but few are chosen for this research paper. Among them are: National Health Care Surveys, Hospital IQR Programs, Scorecards, and Political, Power, and Perception/Data for Decision-making tools.

Healthcare has become a consumer driven industry with patient satisfaction equating to good customer service. Effective communication has been shown to be a key factor in both patient outcomes and satisfaction. Additionally, patient satisfaction has become a tool used by insurers to evaluate medical facilities and may impact reimbursement to hospitals for patient care. In this paper, I will discuss the issue of ineffective communication in the waiting area of the surgical services department at Mount Carmel East Hospital. The impact of ineffective communication effects patients and members of the perioperative team. Results of patient surveys

Evaluating hospital quality data is part of the evolution of health care today. There are publicly reported statistics from every surrounding health care system and can be found on reliable websites like www.Hospitalcompare.hhs.gov. This paper will review a local hospital and two of its competitors and evaluate the pros and cons of these publically reported indicators for the Process of Care.

Measuring the quality that a healthcare facility gives is of most importance for the individuals that are serviced.

Professionalism, respect, empathy and support are parts and parcel of the process dimension of quality of care. Access, availability and information provision have been found to be associated with patients’ satisfaction. Those indicators largely reflect the doctor-patients’ communication process. The more centered, empathetic, respectful and complete the process is, the higher the levels of satisfaction are expected. Several studies indicated that lower communication levels, inaccessibility and passivity were associated with lower levels of satisfaction. Interpersonal skills among the medical staff was also noted to impact levels of satisfaction among patients where more qualified, respectful and caring staff generated higher scores of

Hospital Compare is a database that is available to the public and allows one to review the quality and satisfaction of specific hospitals in comparison to one another. Value Based purchasing is part of the Centers for Medicare and Medicaid (CMS) payment system that ties quality measures to reimbursement. The NDNQI is a National database that collates outcome indicators that are specifically nurse sensitive. The numerous measures and reports that the facility

Quality indicators enable the health care system to identify inferior care in both process or outcome and structure while enhancing quality improvement in health care (De Vos et. al, 2009, p.1).

Quality Measures otherwise called CQM 's are an instrument for evaluating perceptions, medications, procedures, encounters, as well as results of patient consideration. At the end of the day, CQM 's survey "the extent to which a supplier capability securely conveys clinical administrations that are proper for the patient in an ideal time period which is a prerequisite as a component of significant use necessities for the Medicare and Medicaid Electronic Health Record motivating force programs. According to Medicare.gov, (n.d.), quality measures demonstrate how frequently patients who are hospitalized for specific conditions experience difficult issues not long after they are released.

"The totality of features and( characteristics of a product or service that bear on its ability to satisfy stated or implied needs."

In the United States, measuring and monitoring the quality of care has been reported to be lacking, given the immensity of this country’s health care sector (Schuster, McGlynn, &

Obviously, from a Best Value point of view the measuring of service quality in the service segment ought to consider client desires of service and also impression of service. Be that as it may, as Robinson (1999) postulated that: "It is clear that there is little agreement of supposition and much contradiction about how to gauge service quality". One service quality estimation show that has been widely used is the SERVQUAL model created by Parasuraman et al . (1985, 1986, 1988, 1991, 1993, 1994; Zeithaml et al. , 1990). SERVQUAL as the frequently utilized tool for measuring service quality has been to look at clients ' desires before an service experience and their impression of the real service conveyed

The study conducted put to the test the satisfaction ratings that potential patients could give following two different approaches to bedside manner. The first approach given to half of the participants was that of low functioning bedside manner. The second approach was that of high functioning bedside manner. Bedside manner in this study referred to the attitudes and approaches that the physician assumed towards a patient. The implementation of high functioning bedside manner served to analyze the traits that signal high quality of care, which as a result affects patient satisfaction. A literature review was used in order to better understand what particular traits affect patient satisfaction based on past research. This research is of high importance because it will help health care professionals and professors in the field better identify the factors associated with particular quality care leading to changes in patient satisfaction.