The Phillipines: Great Place for a Call Center

This would have been my sixth trip to the Philippines. However, this trip was different. Our detachment never had a trained Intelligence Sergeant, so our senior Communications Sergeant took it upon himself to prepare a cultural study and information brief for the detachment. I was so impressed; he broke down the demographics, the religious conflicts, and addressed political and economic considerations. I learned more in that brief than I had from the five previous exercises in the Philippines.

The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies

The acquisition of Philippines by the United States is the topic that is going to be focused upon throughout this paper. The historical context of this topic deserves to analyzed with reference to both the primary and secondary readings assigned. The highlighted issue takes place after the treaty of Paris was signed between the United States and Spain which liberated Spain’s remaining colonies. Towards the end of the 19th century, Americans were influenced by the ideology of imperialism. They believed that advanced industrialized nations like the United States, Great Britain and France needed to acquire colonies in order to provide raw materials to feed their industrial economies. Extensive markets were wanted in order to sell finished products to those colonial masses.

Beveridge indicated that no land in America could surpass the fertile areas in the Philippines where the temperate and tropical climate produced products such as rice, coffee, sugar coconuts and tobacco. His statement, “The mineral wealth of this empire of the ocean will one day surprise the world”, truly indicates his main idea, that the Philippines would help the United States financially and increase its status in the world (Beveridge).

companies, who now employ more than one million Filipino employees who work at call centers. Many of these employees, such as Joahnna Horca, make up to $700 a month, which is more than many general physicians in the Philippines make. Filipino college graduates like Horca dominate every task known as business process outsourcing. As a result, the Philippines has become America's top site for voice related work in business outsourcing. This has propelled the economy of the Philippines into one of the fastest growing economies in Asia. The relatively good pay and high demand will continue to draw young Filipinos to these jobs, which will continue to grow business

To justify the case for the annexation of the Philippines, we must first look at a snapshot of the Philippine archipelago to understand the advantages the islands provided the United States. The Philippines was a vast chain consisting of over 7,000 islands, with 74 provinces, 43 different ethnic groups, and 87 different spoken languages. The population around 1899

Tanglewood’s recruiting methods are different and diverse in each of their regions, and by assessing these methods there are chances of improving and additionally uniting the operations of this company. Some improvements come from creating ztarget demographics, some come from looking into the methods of recruitment, and some come by addressing issues brought forth by those already with the company. By evaluating Tanglewood’s recruiting methods and creating a guide for it to adhere by, this company can develop a recruiting service that matches their unique company culture.

Client customer service requires PHEAA employees representatives to comply with United States of America laws while providing education career training financial aid loan information advising services in-person or by telephone or by mail correspondence or online education financial aid loan account information services. I am comfortable performing PHEAA customer service work tasks. I have over 15 years experience working with national and government organizations in the USA United States of America. Additionally, my educational training, professional responsibility knowledge, ethics law training, technical technology skills, studies, professional work experiences has prepared me for a PHEAA customer service position, extensive writing, professional

Philippines is an archipelago located in Southeast Asia near the equator. The Philippine archipelago consists of 7,107 islands divided into three major groups of islands which is Luzon, Visayas and Mindanao. As of 2016 the Philippine population is estimated to about 102,624,209 (World Fact Book). The Philippine nationality is termed Filipino and its population is made up of various ethnic groups. The national language is called Tagalog, it also the name of the major ethnic group of the country. According to Philippine Statistic Authority the population of urban area accounts for 45.3% of the country’s total population (Urban-Rural Classification). In contrast, the population in rural area is comprised of 54.7% and considered to be the majority population of the entire country. The Philippine climate is predominantly tropical marine where wet season occurs from November to April and is caused by the northeast monsoon. Similarly, the second set of rainy season, is caused by the southwest monsoon during May to October (World Fact Book). Additionally, the Philippine economy has been relatively resilient to global economic struggles because the country is less exposed to troubled international securities. The lower dependence on exports is what makes the country relatively resilient, relying only domestic products, as well as large remittances from millions of migrant and overseas Filipino workers (World Fact Book). The existing account balance has

The firm will invest on developing and making systems more scalable. In fact, several sites which include application and tracking services will be created and designed for specific industries such as transport or field services. Then sales team will customise services sites and then offer them to clients in those industries to solve their problems (Port, 2015). Furthermore, investing in employees plays a significant role in the value proposition for BigChange’s customers. Indeed, trained staff will better prepared to operate and deal with customers’ requests. Due to effective and sufficient training, the business will probably operate better and smoother. In addition, Port (2015) believes that training is one of the retention method to create commitment and trustworthiness from talented employees. To illustrate, good workers who usually expect to deal with new obstacles are likely to stay and work for the business if they are offered opportunity to learn and develop their careers in the company (Go2HR, 2015). Port (2015) also affirms that training his workers to be competent in different fields such as customer services, operation and sales will be extremely beneficial to the company when arranging staff for

The customer service specialist position requires that the selected candidate meet the following qualifications: “Must have the knowledge of commonly-used concepts, practices and procedures within the customer contact center industry, Must be able to perform basic computer, keyboard, mouse and typing functions; Must be able to perform data entry functions, High school diploma or general education degree (GED), a Minimum of six months call center experience preferred, Excellent oral and written communication skills, including fluency in both Spanish and English, Ability to demonstrate care and concern for customers, and able to maintain composure during stressful situations ,” (Apollo Group, 2011). [Needs page number] .

The Philippines, is a group of islands in Southeast Asia, sitting in the western Pacific Ocean. It is known as the Republic of the Philippines, and consists of seven thousand, one hundred, and seven islands, that are geographically split into three main divisions, Luzon, Visayas, and Mindanao. The capital is Manila, referred to as the Paris of Asia, and the most populated is Quezon City, which are both part of Metro Manila. The Philippines has a population of close to one hundred,

To identify the real problem the manager conducted a brainstorming session with human resource recruitment team to identify the root causes of high cost per hire. After analysis and discussion it is discovered that the root cause is due to inefficient hiring process and current criteria not meeting the industry standard. Furthermore, contact center is the least favourable career path option for fresh graduates with high turnover rate.

“Rizal had a burning desire to know exactly the conditions of the Philippines when the Spaniards came ashore to the islands. His theory was the country was economically self-sufficient and prosperous.  Rizal entertained the idea that it had a lively and vigorous community enriched with the collective and sensitive art and culture of the native population. He

In the past few years, Macau has become an international destination. The liberation of gaming license had bought about large foreign investments and facilities infrastructure. Macau, a sparkling metropolis at night, is home to thousands of overseas Filipino workers . One of its eye-catching characteristics is certainly its large Filipino community. Filipinos represent the second largest group of non-resident workers in Macau after mainland Chinese. It also becomes abundantly clear that these people are mostly found working in lower paid jobs. Maybe because the most compelling advantages the Philippines has over any Asian country, is the fact that Filipinos are competent and highly-educated. However, more