The Problem Of Product Recall

recalls related to product quality problems. Observers felt the company would have lost even more

The case starts in October 1982, when seven people in Chicago died after taking Tylenol, which is a pain killer medicine produced by Johnson and Johnson's subsidiary McNeil. Three victims from these were members of one family who died one by one on the same day. The reason of their death was diagnosed as in take of the extra strength Tylenol capsules taken from the same bottle. Other three deaths were also reported in Chicago due to intake of Tylenol.

The issue to be discussed in this paper is the moral rightness associated with utilizing gasoline and oil in the vehicles of tomorrow. Since the release of the Ford Model T in 1908, gasoline has been the primary source of fuel by which vehicles rely on to run. In 1908, the price of oil was about $18 per barrel2. The mode

The tragic deaths of seven people who died due to potassium cyanide-laced Tylenol capsules started as a disaster for Tylenol producer Johnson and Johnson. However, J&J communicated with their publics and the media proficiently, investigated their

While newer, mandatory federal safety standards have reduced the need for so many recalls of products such as cribs, strollers, high chairs, and clothing, there are still many baby and child products that, for various reasons, need to be recalled each year in the U.S. If a large number of products are recalled, or a child is injured or killed, the recall notice could receive a lot of publicity.

Sealed bottles were tampered with and extra-strength Tylenol capsules were replaced with cyanide-laced capsules. These bottles were then resealed and placed on shelves of pharmacies in the Chicago area. Seven people died as a result. Tylenol was called upon to explain why its product was killing people.

In a competitive market to which Johnson and Johnson operates, the smallest of errors can lead to consequences which can cut revenue. When large mistakes occur, millions of dollars are lost, and even worse, there is a loss of customer confidence. Johnson and Johnson has had numerous recalls in their consumer healthcare division recently, which rocked the organization’s once sound image, and diminished its profits. These recalls have hurt Johnson and Johnson’s stocks and cost the company about $900 million in sales last year (Rockoff, 2011).

The infamous Tylenol murders began September 30, 1982 when the world discovered that extra-strength Tylenol was used to murder three people. Days later, new stories emerged with three more people dying from cyanide filled Tylenol capsules. From the public perspective things were clear, a product used to heal people was now killing people. While Johnson & Johnson were able to weather the storm and even rebound, fate issued them another potentially-fatal blow on February 10, 1986, when a women died from

By recalling all products made in the factory with the alleged products link to the E. coli is key. In a factory, many products are produced daily and there is always a chance for cross-contamination. Recalling all Odwalla products will be costly but in the end, it will provide a better result and cause profit turn around. By removing all the products, the company is fulfilling the corporation’s commitment to corporate social responsibility, minimize the risk of public harm and protect the company’s

an unknown suspect put 65 milligrams of deadly cyanide into Tylenol capsules. It was assumed

Product recalls have opened the company to numerous lawsuits from consumers that were hurt by the recalled products.

As the makers of children’s toys, Mattel has the ultimate responsibility to ensure that every toy is made within the tightest of safety standards. With the case of the Mattel toy recall, the company acted within the spectrum of their code of conduct that was titled Global Manufacturing Principles. Once the problem was identified, Mattel quickly addressed the issue, by automatically issuing the product recall and conducted a special investigation. The findings from the investigation led to other issues being found in Mattel toys. Once again, Mattel quickly responded with more product recalls, and a deeper investigation into the reasoning behind the faults. Through these actions Mattel did act in a socially responsible and ethical manner.

  The  CEO  has  taken  personal  charge  of  the  situation.   He  has   apologized  publicly  and  taken  immediate  steps  to  tighten   quality  assurance  requirements  on  Mattel's  suppliers.     Mattel  is  effectively  getting  the  word  out  about  the  recall.   Among  other  methods,  the  company  is  using  bold  red  ads  on   high-­‐traffic  Internet  sites  such  as  Yahoo.com  to  find  owners   of  the  affected  products  and  drive

A company built on a foundation of trust crumbled beneath them the fall of 1982. After the seventh death was linked to the product Tylenol, Johnson and Johnson took immediate action. Johnson and Johnson worked closely with the media, the FBI, the Chicago Police Department, as well as the Federal Food and Drug Administration to get to the bottom of the poisonings. It was discovered that an external being tampered with the bottles of Tylenol. The perpetrator was never caught.

Product-harm complaints, negative media coverage, and litigation identify alarming and even dangerous threats to companies, especially when consumer deaths are involved. It is critical for management not to stress, but rather to take significant actions to reduce the negative impact. In the case of Toyota Motor Corporation, the product-harm crisis which was prompted by a deadly accident in 2009. The accelerator in a Lexus got stuck and the car ultimately crashed, killing the driver and all three passengers. In turn, Toyota eventually recalled more than 6 million vehicles to make changes to its floor mats and sticky accelerator pedals. The slowness of the response resulted in a $1.2 billion settlement