The Process of Recruiting, Hiring, and Maintaining Staff in the Hospitality Industry

Nowadays, hospitality is required in the business fields in general such as; hotels. As we know, in the modern life, there are many of international brands and competition between hotels. However, there are some qualities we have to consider before choosing a hotel as a guest or as a job offer to work in it. (Tan, 2008) Firstly, in an ideal world every industry or even every successful person should have a vision and a mission of his or her work. So, the vision is what a person wants to achieve in a real life, the mission means what is the purpose of the business to make money or even to make charity. Following this further, a new business should put a strong vision to motivate the staff to work seriously and to reach the main goal of the industry.

The recruitment process is multifaceted. Recruitment begins from the time an organization or human resources manager must determine a recruitment plan. A recruitment plan must include the avenues in which recruitment will be pursued. The recruitment process also includes shortlisting any qualified candidates from the responses, and the entire interview process (including multiple rounds of interviews). This aspect of human resources management is all about attracting the best and the brightest of candidates, convincing them that the organization is the best fit for their career aspirations, and capturing or finally hiring the candidate. This process is not only intended to fill a vacant position, but to also help build the strength of the organization overall.

Take Island Pacific Hotel (a hotel of Sino Group) as an example. It provides different kinds of services and various living rooms. I have searched for many customers’ reviews about this hotel on some hotel booking websites. [1] One of the most memorable moments for these customers is the staff service in this hotel. Employees here are vey friendly and patient. Most of them have a sense of humor. They always provide timely service for their customers. One customer wrote that its staff is the most special part of this hotel compared to other hotels. The General Manager of this hotel also participated in the discussion with its customers and replied to their comments. He also said that he would share these messages with their team members accordingly, which showed that the hotel also cares a lot about its employees. The other special parts of this hotel that can create magic moments or delightful experience for its customers include that customers can choose pillows by themselves, there are music players at the head of the bed, and it also offers different kinds of food according to customers’

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.

Recruitment process begins when there is a need for a new person in an organization. The need can occur due to a new position to work in an organization or the person responsible for work left. After we have analyzed the job requirements and came up with a perfect job description and job specification, then we are in a position to take the analysis to a further level by making an effective recruitment plan. There are enormous recruitment plans, which are used to get the perfect people. We choose a plan by effectively utilizing our sources and aim to get the best candidate for the job.

Two of the utmost crucial activities in the human resources (HR) field are staffing and recruiting. This encompasses recognizing and attracting the right people to fill in positions, extending from key decision-maker and upper management roles to entry-level workers.

“You never have a second chance to make a first impression.” According to Employer of Choice, Inc., CEO, Joyce Gioia, “The Front Desk is your front line for guest services.” This is why it is imperative for the Front Office Manager to train and lead staff to always conduct themselves in a way that continuously allows the Guests to feel welcome making their check in process and stay a unique and positive experience. The performance of the Front Desk personnel sets the stage for the entire Guest experience. Working together as a team is what enables staff to provide the best possible experience for the duration of their stay. The Hotel Institute points out the cornerstone of our success is derived from employees and guests alike reminding, “All employees and guests must be treated with

Recruitment begins by specifying human resource requirements (numbers, skills mix, levels, time frame), which are the typical result of job analysis and workforce planning activities. Furthermore, strategic business objectives are critically important to the overall recruitment-selection process.

The HR managers need to undertake all the responsibilities in relation to the organizations goals-whether that’s recruitment, termination, appraisals, training or development of the policy. In Human resource planning, it is always vital to remember to match the future requirements with the supply of labor today so as to provide appropriate training and development. “Charged with finding and attracting the best employees to an organization, recruiting has extraordinary potential to infuse an organization with talented and passionate employees (Vallerand & Houlfort, 2003)”. “Recruiting research focuses on what types of recruiting messages and what recruiting sources will attract high quality applicants (Barber, 1998)”. However, a candidate who is interested in the job would read the message in a different way like the duties, tasks and the goals of the company as compared to those who would look at the message just to pay their bills. The recruiters should scan through the employees in various way in order to pick the right candidate whose skill sets match the demand of the job rather than the most appealing personality traits (for example, fun-loving).

Recruitment can be described as the art of method of identifying the most suitable person for a new position in any organization it might be the commercial organization of community group or volunteer based organization. Recruiting the right candidate for the right place having the organizational fit is the biggest challenge for the organizations and employees as well. In the current business environment, Human resource units have become highly strategic in their functional areas since they have to select and recruit the best resources, and include them completely in the organizational plan and productivity. According to the statement of Buller and McEvoy (2012), with the help of effect assessment tool and strategy and organization can recruit the best candidates who can truly demonstrate the candidate competencies. However, Kehoe and Wright, (2013), has discussed that recruiter should have complete information and experience of the industry and the position at which candidate can be hired. The recruiter must also examine the business plan to predict industry-specific supply necessities and assess the requirement to recruit candidates with appropriate experience, knowledge, and skills.

In this paper, it gave out a detailed literature review about the challenges among hospitality operations and consequence. It referenced nearly 30 latest reputable sources. Through these extensive literatures, the authors understood the issues

By taking the time to research and understand the different recruitment strategies, this will provide the organization with the best type of strategy to hire the best qualified applicant.

The role of the human resources has increased exponentially throughout the past recent decades, during which time the employees have transformed from the force operating the machines into the most valuable organizational asset. In a contemporaneous business climate that is competitive and dynamic, economic agents have to devise a wide array of competitive advantages and strategic efforts to preserve their competitive position, and one effort in this sense is represented by the development and appraisal of the staff members. And the role of the human resource is even more so important within the hospitality industry, where the satisfaction of the customers is directly linked to the satisfaction and performances of the staff members. Furthermore, the assessment of the hospitality industry's approach to its staff members is most relevantly conducted in the case of a highly popular tourist destination, this time, Greece.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

Being a student of Hospitality Management, I have been asked to write an assignment about, accommodation and front-office services in different organisation within the hospitality industry. I will analyse the role and responsibilities of staff and how it is impact the effective management and operational issues effecting to the accommodation and front-office services. I have selected a ……….