The Product Is Technology Dependent

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Laws: changes in the law could have a direct impact on you business. The services you provide or the product you sell could become outlawed or highly regulated. Factors that are beyond your control are hard to deal with such as government regulations that could directly affect your business.

Changing technology may affect the demand for a firm’s products and services but on the other hand due to technology businesses can have systems that provides faster services like the retail businesses have systems that does stock control, cash and customer service.

|Commercial |Providing good quality customer service will make the organisation successful and able to keep their |

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Customer Service: Our business is built on the premise of achieving 100% customer satisfaction and developing a long-term

The impact of legislation and standards in business is very essential as it can lead the business to profit. All the legislations and the standard are made for our safety purpose. A company following the legislations and standard can achieve a good reputation in its business. Legislation and standard are made so that a good quality product can be attained.

This means that the implications of the legislation will be felt far beyond a company's legal or IT departments. It will have implications across the organisation including marketing, finance and human resources, as well.

This is an important part of the long-term growth potential; weed out those customers who are more effort-intensive and seek to increase their value to the company or reduce their impact on the workforce; have them buy more or don’t sell to them. This area also focuses on customers who spend more with competitors, so efforts might sway their loyalty. It’s all about customer lifetime value.

Absolutely. Don't get me wrong, I think technology is amazing and we have proven that we can do amazing things with computers. From quickly looking up information, to talking to someone across the country, to performing surgery.

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

An organization's ability to provide perfect service at customer moment of value depends on three things:

In order to make a realistic promise the company must know what the customer expects and its limitations with providing that level of service or if that is unrealistic request. The company must communicate with the customer on what their expectations are, so that the company could then evaluate if that is a feasible feat for the company to achieve, or if the expectations of the customer are unrealistic. The higher the level of expectation the customer brings, will determine their personal evaluation of service (Zeithaml, Bitner, & Gremler, 2013, p 429); and the higher level of service quality they expect to received. In order for the customer to believe they received high quality of service their expectations must be met. In pursuance of fulfilling the customer expectation of service received the customer must be afforded options or choices related to the service received.

According to Ghobadian, Speller, & Jones, (1994) the service quality plays an important role in the economy and that doing things wrongly leads to increase expenses in an organization. Thus