The Pros And Cons Of Customer Service

Cellphones are most common in society. The ease of access allows us to have the world at our fingertips 24 hours a day and we never have to unplug. We can surf the web, book a flight, check the weather, and message a friend 1000 miles away without leaving our bed.

Customer service has to be above par if the business wants to keep a customer. Verizon Wireless has gone through leaps and bounds to try and stay ahead of the game, but in the last ranking, J.D. Power placed the company as third behind T-Mobile and AT&T in its customer care index rankings (2015). Verizon Wireless, as a technology service provider, should have plans to overcome any issues that may arise. Unfortunately, the company has done a poor job in using technology to fix problems customers may encounter. Verizon Wireless needs a push in the right direction if it wants to maintain customers and grow the business to an

Cell phones are so much more than just an electronic. They are huge parts of our personal welfare. Cell phones are used to call for help, make appointments, contact loved ones, set reminders, and so much more. If you get lost somewhere, you have navigation right there in

Verizon Wireless is a big time cell phone company in which for years now, has been widely regarded as the top of competition. Which include companies such as at&t, sprint, and T-Mobile. While there are many other companies these are seen as the tops of competition in regards to others. Verizon in many of its commercials use a variety of rhetorical tactics to persuade you to believe they are truly the best in service. These tactics include providing coverage maps, using colorful balls in which compare between the four companies, and using written text stating facts about their coverage and overall service. While verizon may be the top in service all around I do believe some things are a little stretched.

Verizon Wireless is a big time cell phone company, in which for years now has been widely regarded as the top of competition which include companies such as at&t, sprint, and T-Mobile. While there are many other companies these are seen as the tops of competition in regards to others so to speak. verizon in many of its commercials use a variety of rhetorical tactics to persuade you to believe they are truly the best in service. These tactics include providing coverage maps, using colorful balls in which compare between the four companies, and using written text stating facts about their coverage and overall service. While verizon may be the top in service all around I do believe some things are a little stretched.

“We are committed through our actions and the services we provide to positively impact the communities and customers we serve. We strive to conduct business responsibly and ethically, maintaining our reputation for trust and responsibility wherever we operate,” (Verizon. (n.d.)). At Verizon, they engage their employees with challenging and meaningful work; establish the value that would last for the society. They are devoted to place their customers first by providing excellent service and exceptional communication experiences, (Verizon. (n.d.). They are committed and honor their

Verizon has consistently provided some of the best mobile device service, as they have hands down the best network across the United States and around the globe as well. There is a reason that they have so many returning customers who have been with them for a long time and they have done it again with their Fios network, which has been a slam dunk. If you were not yet aware, Verizon now features internet and television, which you can get in a bundle package, saving you a lot of money in the long run.

Verizon communication is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, and government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, with 107.7 million total connections as of September 30, 2011. Verizon also provide converged communications, information and entertainment services over America’s most advanced fiber-optic network, and deliver integrated business solutions to customers around the world. A Dow 30 company, we employed a diverse workforce of approximately

There are a number of ways a business can gain a competitive edge: excellent service, top of the range products, professional sales techniques and efficient and effective marketing strategies can contribute to the business and make us a market leader. Listening to our customers and acting on feedback can not only keep our loyal customers but encourage new customers. Having a recipe that incorporates all the above is a simple but effective method.

Verizon is a major telecommunication provider in the United States. The company is the market leader, with $110 billion revenue and $2.4 billion in profit (MSN Moneycentral, 2012). Verizon has steady revenue streams that are largely based on a subscription model. It has several business segments, including wireless (63.3% of revenues) and wireline (36.7%) (2011 Verizon Annual Report). Most of this report will therefore focus on the wireless business, not only because this is the largest business that the company operates but because it is a rapidly growing and evolving business as well, a function of the rapid pace of smartphone adoption in America.

Approximately 91% of American adults report owning a mobile phone (Journal of Experimental Psychology, Human Perception & Performance).

Mobile is most useful invention of the science and technology which has helped the world to stay connected. Verizon wireless is the largest mobile network operator in the United State with its head office based in Basking Ridge, New Jersey. Verizon wireless is the most reliable and largest wireless communication service provider providing services such as voice, messaging and 3G data product with total customer base of more than 110 million. Verizon wireless is a trade name which is used by Cellco Partnership Inc. in U.S.

“As a leader in communications, Verizon's mission is to enable people and businesses to communicate with each other. We are also committed to providing full and open communication with our customers, employees and investors”

Blacker (2006) discusses how researchers from the Henley Management College interviewed people about their mobile phone usage and almost half of a study group of men and women in their twenties and thirties revealed that they "could not live without" their mobile phone.

Customer service is developed by the patient’s satisfaction and the effect it has on the health care system. Customer service is the face of every business and specially the health care system which it provides leaders with an idea of how the business should look or act. The healthcare systems benefit from the opportunities made by patients. Patients should be the instrument to provide guidance while the physician advocates for the patient’s health. Customer service is a support system between the patient and the physician and without that support system then there is not guidance for a better lifestyle for patients. This is a competitive market that have a few limitations and those limitations start with customer service in healthcare and how to provide the best care for patients. These challenges that the healthcare system face will overcome those obstacles and bring out their best principles to make the system better. Patient centered care relates to customer service and should be recognized as the central focus. High- quality healthcare systems provide satisfaction to patients to show that their experience will be well worth it because their physicians care about their patient’s health.