The Providence Center

For my interview, I met with Judie Crudo, the Human Resource Director of St. Anthony Foundation (St. Anthony’s). She has worked at the organization as a director for the past 25 years. Prior to St. Anthony’s, she worked in Human Resources for Macy’s and a small startup company. Her desire to work closely in employee relations is what brought her to the non-profit sector after 20 years in the private sector.

Dion Killingsworth has been a Human Resources director for the past four years. After eleven years in education at both public and college levels he decided to move into human resources. He has been in human resources nine years and enjoys the challenges of employment law and helping staff members as well as administrators become successful in their careers. He currently oversees employee relations for 31 elementary schools, recruitment for these 31 schools, transportation, and food service employees in Colorado Springs School District 11 (District 11). Prior to becoming a human resources officer for District 11, Mr. Killingsworth was employed by the Antlers Hilton Hotel as part of their human resources team.

Reid Mandell, B. & Schram, B. (2012). An Introduction to Human Services. Pearson Publication, Inc.

The Human Services profession is a wide and vast field of occupation that provides support to various people in various situations. From an Alcohol Counselor, to a Social Work Assistant, the Human Services professional proves to be a vital career. For my interview assignment I chose Amada Miller, a Family Services Worker who works for the City of Norfolk in the Human Services Department in Norfolk, Virginia. As a Family Services Worker, Amanda Miller is specializes in providing help to families in a majority of ways. After Interviewing Amanda, her insight and advice she gave to me made me consider going into the Human Services Field.

Good morning! My name is and I’m happy to be here today for this presentation. We will be discussing ways to maximize the use of our Human Resources department and I will concentrate on the ways our Human Resources department can be used for individual performance appraisals, ways of assessing our teams and succession planning.

Providence Home Care LLC is a home health care service institution that is located in Oklahoma City, Oklahoma. This home health care agency was established in 2002. Providence Home Care LLC offers home care and private duty services. Some of the home health services include wound care, hospital prevention protocol, skilled and psychiatric nursing, monitoring chronic illness, physical, occupational, and speech therapy, patient and caregiver education, and more. Providence Home Care LLC has been awarded for being a National Top 500 Agency. This home health care facility is also the winner of the Quality Excellence Award.

The “front line” workers gives the agency their good reputation. The Hispanic Family Center is

The first lesson we learnt was the importance of treating employees fairly, especially in terms of wages. Employees who are content and treated fairly are productive and will evidently drive the bottom line of the company. Their productivity will be high, knowing their wage is reflective of their work and they feel valued in the company. Not only did employees experience pay dissatisfaction if they perceived their pay as unfair, they were also less motivated to achieve the organization’s goals. (HRM 212) In Quarter 6, we increased the wages for Level 3,4, and 5 workers. However, we received feedback that notified us that our Level 1 workers

Part of the beauty of living in a Dallas highrise is the lock and leave lifestyle and convenience of having everything at your fingertips. And that includes the nearby cultural venues that enhance your quality of life. The AT&T Performing Arts Center, also known as the Dallas Center for the Performing Arts, is just one of the many such sites that bring you a wide variety of cultural, educational and other entertainment opportunities.

Rivers Integrated Care (RIC) is a primary care facility located in Phoenix Arizona. This clinic recently transitioned from an urgent care facility to an integrated primary care and emergency clinic. The goal of this transition is to become a patient-centered medical home and behavioral health facility. The clinic currently has a Behavioral Health Consultant, who is also the Site Administrator, Physician Assistant (PA) and a Primary Care Provider (PCP). The plan is to employ a full-time Psychiatrist to prescribe psychotic medication. Although employees of RIC consider this clinic a fully integrated facility. According to the Agency for Healthcare Research and Quality's (AHRQ) integration assessment tool, the clinic is partially integrated.

I interviewed Mrs. Regina Bowman, a semi-retired case manager/career counselor for the city Workforce Program, Job Link (personal communication, March 18, 2014). Mrs. Bowman spent 35 years with the city, 20 of those years at Job link and 15 years with the police department. The purpose of the interview was to discover how Mrs. Bowman selected career counseling as her profession or life’s purpose.

During my career as a human resources professional I have had the opportunity to be exposed to the diversity of several industries like Health Care, Manufacturing and Digital Content. These interactions allowed me to understand the role played by human resources, regardless of industry or line of business, is vital for any organizational success. Without people organizations would not function. My work experience has also provided me

Headquartered in Penfield, New York, Paychex, Inc. is a provider of payroll, human resources, and benefits outsourcing solutions for small to medium sized businesses. In 1983, Paychex went public and began trading on the NASDAQ and has recorded steady growth ever since. As of 2014, it had more than 100 offices serving approximately 580,000 payroll clients. After graduating from University of Wisconsin – Madison in 2011 with a degree in sociology, Haley joined the workforce at Paychex working as a Human Resource consultant. Haley was first introduced to Human Resources as a member of the Society for Human Resource Management but it wasn’t until she entered the job market when she decided to pursue a career in Human Resources. I strategically chose my interviewee as an employee at Paychex because I wanted to talk with someone who worked with many different companies and would provide a unique insight and perspective into their functions as a Human Resource Professional. I came across Haley through my father, who knows her from a previous business engagement. He regarded her as very good at what she did and identified her as a perfect candidate for an informational interview because of her outspoken personality and experience within Human Resources.

Some organizations are unwilling to show their reward systems and pay policies (Lawler, 1995). Many Human Resources professionals believe gender pay gaps to be resolvable through the monitoring of pay levels and communication (Report on Salary Surveys).Greater pay transparency has been a great benefit to the board, employees and managers as they now know what is happening across the business and they are able to confidently justify their actions (Commission Policy Report).All market-related supplements are recorded and reviewed separately from basic salary to ensure openness and transparency. Regular research market rates within the various labor markets in which they operate is undertaken improving transparency would also help to improve talent development, as employees would be able to see what they could earn if they wanted to move to another division and upgrade their skill set. (Commission Policy Report).

Negotiation is a complex process. Fells (2009) defines negotiation as “a process where two [or more] parties with differences which they need to resolve are trying to reach an agreement through exploring for options and exchanging offers” (p.3). For most employers, salary negotiation is standard and expected. For the prospective employee, negotiating a salary and benefits package requires knowledge of negotiation tactics and an understanding of his or her desired outcome. Furthermore, effective negotiation requires the negotiating parties to adapt his or her tactics and approach to the environment (Korobkin, 2014). Negotiating salaries is unique because the stakes are