The Quality Of Total Quality Management

896 WordsFeb 6, 20164 Pages
Total quality management, also known as TQM, which is an umbrella methodology drawing on knowledge of the principles and practices of the behavioral sciences, the analysis of quantitative and non-quantitative data, economic theories, and process analysis to continually improve the quality of all processes. Three major contributors to the quality profession include: Walter A. Shewhart, W. Edwards Demings, and Joseph M. Juran, who taught the concepts of controlling the quality and managerial breakthrough. There are several common connections between the three contributors to the quality profession. Shewhart mentored the latter two. Most of which, they adopted and reformed much of Shewhart’s work to expand and evolve their own studies. Shewhart’s main focus was finding economic ways to reduce costs by identifying problems sooner in the process variation and by reducing the cost of inspection. Shewhart also created the process of Plan-do-check-act. Deming adapted this philosophy into his own work. Deming’s philosophy seen quality as the main force for businesses and society to succeed and reported this philosophy as a chain reaction. This also matched Shewhart’s principle for quality among economics. Demings and Shewhart’s philosophies are similar because both preached the importance of adapting management processes to create profitable situations for both businesses and consumers. However, the main difference is that Deming emphasized the transformation

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