The Reasons Why United Airlines

United Airlines and Continental Airlines, two major airlines companies, agreed to a merger that would create the world’s largest airline. Such important deal has a lot of problems to be dealt with, from technical, for example how to put the companies databases together, to more fundamental, like how the company should be ruled.

The Wall Street Journal espousing the fact that certain analysts believe that United Airlines should discontinue certain flight service from San Francisco to Washington, D.C. does not necessarily mean that United Airlines should do so. In fact, United Airlines must certainly consider that action as one of the options available to them, but it other options are equally as accessible, and may make a lot more sense. Although accountants are charged with the responsibility of making sense of the numbers, company executives are charged with seeing the 'big picture' and making decisions based on what is best for the entire company, even if that means that some flights are less profitable (or not profitable at all) than others.

In 2015, it showed in the record that the number of employees American Airline has was 110,300 employees within different departments such as flight attendants, and ground workers and pilots. With this huge number of workers, they need a representative to make their rights will be claimed. That why American Airline has a voice with a different labor unions such as Association of Professional Flight Attendants (APFA), Air Line Pilots Association (ALPA), Transport Workers Union-International Association of Machinists alliance (TWU-IAM) and Allied Pilot Association (APA). Therefore, the airline will be forced to consider and listen to the labor unions and their demands to avoid strikes that can damage the reputation of the company.

Airline travel is arguably safer than that of car travel, with not only less risk for in motion issues and collisions of any sort, but not issues about missing the turn off. Airline travel issues do not usually persist during travel, yet can sometimes happen before the take-off even begins. The issue with Airline travel is not travel hazards, but instead travel protocols often carried out by the airline companies. United Airlines specifically has gone through too many CEO switches and un-transparent business ethics leading to customer complaints and needs to reevaluate business ethics.

United Airlines is the second of the world’s largest, and strongest, airlines. From humble beginnings as a small air mail providers flying Contract Air Mail (CAM) route 5 from Elko, Nevada to Pasco, Washington rail road center, to an airline today that is a premier member and cofounder of the Star Alliance, with numerous other airlines that span the globe, United has had a long and colorful past.

Technology and computers are all positive innovations but to operate those machines and equipment humans are needed. Human factor is the most important factor in an Aviation field. On one single airport thousands of employee work and humans on ground operates all the equipments.

As the manager of united airlines I could identify as I have done in the above diagram, the strengths, weaknesses, opportunities and threats of my organization.

In the article “United Airlines Is Giving Its 6,000 Customer Service Reps The iPhone 6 Plus,” Jon Russell mentions how Apple allies with United Airlines, the major American airline headquartered in Chicago, while providing customer service representatives with iPhone 6 Plus. Due to the complaints from the airline staffs, the company decides to allocate better tools to serve the customers, especially during busy travel times with approximately 4,000 flights per day across over 350 airports and 6 continents (Russell 2015). Approximately 6,000 staffs are now using iPhone 6 Plus as a device to assist their customers. Moreover, in 2011, United Airline gave its pilots iPads and 23,000 flight attendants iPhone 6 Plus in late 2014. This not only allows airline staffs “to print out luggage tags,

The airline industry is greatly influenced by the the travel and tourism trends across the globe. The World Travel and Tourism Board states that the the level of tourism is likely to grow even as the years progress. The growth in the level of tourism is expected to grow at a level of 4.5 per cent annually. This is expected to continue upto 2017. Thus the organization should fully prepare it self and take over the tourism market.

We are in receipt of the above-referenced subpoenas directed to United Airlines, Inc. (“United”) and issued by the Office of the Inspector General (“OIG”) on April 12, 2017 and April 13, 2017, respectively, in relation to the United Express Flight 3411 incident involving passenger David Dao on April 9, 2017 (the “Incident”). As previously discussed, our office represents United Airlines, Inc. (“United”), and we are appreciative of the opportunities that the OIG has provided to allow us address this matter and we hope to be able to continue our dialogue. Further, we kindly request that you continue to forward any future communications relating to these subpoenas to our attention.

I think United Airlines did wrong. No matter what kind of thing happens, good attitude and good behavior in the service industry is the most basic. Like United Airlines event, this thing can be handled well. When Chinese person did not want to get off the plane, staffs could use compensation methods or other to negotiate. As far as I know, the Chinese person is a doctor, because he has patient’s appointment on the second day, so he could not wait for the next plane. I think airlines also have to consider the personal reasons for passengers. If they didn’t have to do that, why not negotiate with other passengers? If they could do this, United Airlines will not lose money and reputation.

According to Jim Whitehurst who sits on the board of United Airlines, the most important aspect of success in the company is the development of an appropriate culture from the top of the chain going downwards. This means that the culture that the management cultivates can spiral downwards to other employees in the company. For instance, United airlines has a huge focus on safety which is one of the missions of the company as a whole. With meetings beginning with a discussion on the placement of exits and the proper way of exiting the building in case of emergencies, this gives an example of how their culture is reinforced and cultivated all through the organization (Whitehurst, 2016). Having the proper culture to emulate is important because

Another stakeholder involved was the customers using United Airlines because they deserved to know what was occurring between the ex CEO and Samson. Also, the workers were a stakeholder as well in this situation. There are plenty of cities around the United States that do not offer airfare. As a result, when customers hear that there was a customized flight for Samson this can make them distraught and angry at United. Also, they can possibly lose business as well because customers feel they are not the main priority in United’s business plan. According to Bergen Record, the flight from Newark to Columbia ranked in the bottom 3 percent of all commercial passenger routes nationwide (Clampet). Also, the flight had a 51 percent average passenger

The social impact in this case is the affect a company's decisions has on the community, socially and environmentally. Socially, bad public relations can ruin a company’s reputation for a long time. This affects revenue streams because customers may now choose to fly with alternative airlines than with United, decreasing passengers on their airplanes. Bad P.R. impacts how a company’s core values are seen: respect, fairness, and honesty (Business Ethics: A Managerial Approach, 2010). These cases show their employees don’t respect their customers legal and moral expectations. It is expected that paying customers get treated with respect, and so do their belongings. However, their employees failed to do this, showing that United doesn't respect their customers. The practice of overbooking seats is not necessarily fair to customers, as they will have to change their travel arrangements and it could cost them more money, if they end up voluntarily or involuntarily giving up their seat on the plane. Yes, it happens, but there should be a better solution to deal with the conflicts that occur from it, or a more orderly process for selecting which customers get kicked off the flight.

In consideration of this course I feel that I have a lot of weaknesses in regards of quantitative reasoning, I feel it may be beneficial to do a study in qualitative due to my proficiency in that