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The Regional Dialysis Center Of Mesquite

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When the Regional Dialysis Center of Mesquite opened its doors in October 2014, the clinic initially had three patients. By February 2015, the clinic expanded to nearly 40 patients. In February alone, the clinic admitted almost 30 new patients. It’s often said that if a company grows too fast, both employees and customers will experience growing pains. But preparation, along with the help and support from ARA leadership, ensured that the Regional Dialysis Center of Mesquite, located just outside of Dallas, Texas, experienced only success. I spoke with Clinic Manager Stanley Mathew regarding this growth and asked him how he was able to keep the patients and staff happy as the clinic experienced exponential growth in such a short timeframe. Q: With your incredible growth over a few short months, how did you ensure the same level of patient care was met? A: I believe the only way to deliver and maintain a high level of patient care, while keeping our patients happy, is to ensure that every patient is actively involved in their own care. Keeping them involved means they know what’s going on, so they know when to ask questions and what questions to ask, and they know what’s expected of them. As soon as we completed these 30 admissions, I created and handed out patient satisfaction surveys to each existing patients and new patients to know did they experience anything differently from past 3 months and how we was their admission process?. Every one of the satisfaction

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