When the Regional Dialysis Center of Mesquite opened its doors in October 2014, the clinic initially had three patients. By February 2015, the clinic expanded to nearly 40 patients. In February alone, the clinic admitted almost 30 new patients. It’s often said that if a company grows too fast, both employees and customers will experience growing pains. But preparation, along with the help and support from ARA leadership, ensured that the Regional Dialysis Center of Mesquite, located just outside of Dallas, Texas, experienced only success. I spoke with Clinic Manager Stanley Mathew regarding this growth and asked him how he was able to keep the patients and staff happy as the clinic experienced exponential growth in such a short timeframe. Q: With your incredible growth over a few short months, how did you ensure the same level of patient care was met? A: I believe the only way to deliver and maintain a high level of patient care, while keeping our patients happy, is to ensure that every patient is actively involved in their own care. Keeping them involved means they know what’s going on, so they know when to ask questions and what questions to ask, and they know what’s expected of them. As soon as we completed these 30 admissions, I created and handed out patient satisfaction surveys to each existing patients and new patients to know did they experience anything differently from past 3 months and how we was their admission process?. Every one of the satisfaction
Sell Idea. The reason to conduct this study is clear. Patients are dissatisfied with the communications process and they do not feel that they are a part of their plan of care during hospitalization.
changes in the nature of running a healthcare business. Lastly, they were able to realize the
A number of companies have entered the field of providing dialysis, where they compete with non-profit providers. This brings us to one of the most important strengths of RAI as a company: Its clients have rated it very highly as being able to blend the efficiency that they have come to expect of a company operating in a competitive market with the individual care and compassion of a non-profit health provider.
A few service models are generally accepted as an outpatient dialysis service line. Healthcare organizations have to decide which mode of dialysis they deem most effective in serving their patients: 1) Outsourcing their dialysis service line to a specialized service provider such as Fresenius or Davita, 2) instituting a home dialysis service 3) Implementing a hospital stand alone outpatient dialysis center 4) Free standing dialysis clinic. In addition, organizations need to establish protocols on the two-dialysis treatments, hemodialysis or peritoneal dialysis, and reach a consensus which to provide.
The health care industry is the fastest growing field. As the years go by, more and more discoveries will be made. This paper will discuss the changes from the past 10 years, what I believe will be the biggest change in the next 10 years, my role in the industry, adapting my skills to grow with the change, my perception towards the changes, technologies role, and financial and economical issues.
I know it takes time, dedication, and knowledge, to run a busy and successful DaVita center. Even if I’m not been in a management position of this level before, the interview convinced me of
The DVAMC supports a culture of change and innovation as the facility represents a culture of “being the first.” In 2003, the DVAMC was one of the piloting sites for the Care Coordination/Home Telehealth program (Broderick, 2013). In addition, this facility was one of the four piloting sites for the first national outpatient dialysis program in June 2011 (United States Government Accountability Office, 2012). Both programs were adopted nationally by the VA Healthcare system. Therefore, the organization has a history of embracing and promoting new programs.
I arrived at clinical 0630 and picked up patient information the morning of. I reviewed all assigned diagnoses, medications, labs, and orders with my assigned students, and we discussed our plan for the day. We both took report from the patient's nurse and then Elizabeth presented at preconference. Kala shadowed the Nurse Lead and I helped Elizabeth with brief changes, pericare, and vital signs. I continued to check on both Elizabeth and Kala throughout the day. Last, lunch and then post-conferance.
Opening an additional RHC will provide many community health benefits. For instance, it will result in a more appropriate use of healthcare services, improve patient safety, and expand service availability (HHS, 2010). However, its feasibility is questionable. Only after examining PMH’s mission, vision, and goals, assessing stakeholder support, identifying environmental
9. During this rotation, have I felt that there was not enough use of technology and there was more that could have been done for the patient? 10. During this rotation, have I felt that there was a need to listen more to patients and this was not something I was willing to do? 11. During this rotation, have I felt that the patients tended to be less respectful of faculty members compared to other rotations?
During my terms as an intern and RMO, I have demonstrated exceptional clinical experience that is required for a successful junior doctor working as a resident or registrar. During these terms I had many opportunities to complete patient admissions. I would correctly identify a new medical patient that requires admission and commence my clinical work up. This process entailed taking thorough but time efficient histories, performing examinations, problem list formulations, creating differential lists, ordering investigations, requesting consultations and generating management plans.
1. Choose one patient (new mother, newborn, or pregnant/laboring woman) and identify the priority problem. What did you contribute toward resolving or easing the problem?
Externally, tremendous pressures was placed upon Capital Coast Health Ltd to cut operating costs, turn around the profit deficit, update facilities, and do it in a very limited amount of time. The focus turned to Dr. Leo Mercer, who was now the face of
How were staff involved in assuring that the patient experience would be at its highest levels?
The ability to provide our patients with a remarkable patient experience is the number-one responsibility of our staff. Each generation has their own communication style, these styles allows them to provide a remarkable patient experience for all our patients. Without communication tools, each generation is unable to communicate to the patient.