The Relationship Between Emotional Intelligence And Conflict Management Style

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THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND
CONFLICT MANAGEMENT STYLE

1. Introduction

Conflict is not something new to us. Every single day we might involve in the conflict.
Conflict has occurred since the existence of human beings. Conflict occurred either in person or between other individuals. Conflict can happen when we faced negative situation with family, colleagues, supervisor, customers and others. The early approach of conflict assumed all conflict was negative and to be avoided.
Conflict involves a situation where the community cares about their rights and partly felt it incompatible. It can be categorized into two categories, namely as cooperativeness where it is an attitude that tries to satisfy the other
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All positive values will be reflected through the personality style
2

shown by the individual concerned. To enable an organization to resolve external conflicts, they need to identify the internal conflicts in advance. Internal conflict resolution can be done by putting the emphasis on emotional intelligence.
Usually, people study against variables and measurement that are normally reachable from the past studies. For this assignment, the selected dependent variable is "conflict management style" whereby the dimensions are competition, collaboration, avoidance, reconciliation and compromise. (Thomas et al., 2008). While the independent variable is
"emotional intelligence", and the selected dimension is intrapersonal skills, interpersonal skills, stress management, adaptability and general mood (Dries and Pepermans, 2007).

Independent Variable
Dependent Variable
Emotional Intelligence
Conflict Management

Intrapersonal skill
Interpersonal skill
Stress management
Adaptability
General mood

Styles

Figure 1.1: The Framework

2. Literature Review

There are many previous studies have been conducted on the conflict management style as well as emotional intelligence but only a few who study the relationship between the two variables. To get a clearer understanding of the portrayal, the write-up will be touching both edges. It is done by
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