The Revenue Management Systems : Hotel Operating System Essay

We must know which visitors we can expect. For example, guests for a wedding (because a wedding will be held in one of the halls of the hotel), or businessmen who come for a business meeting, or a family on vacation.

After examining this case study, the problems for Mr. Jackson are becoming scarce. Mr. Jackson needs to find managers that are qualified to keep his hotel chains running smoothly. Recently, he has relied on his contacts in the hotel industry. These candidates have not been up to par in their performance and Mr. Jackson needs to make some changes. He has received the workers that did not do enough in their recent jobs. Mr. Jackson relied too heavily on his contacts and took the easy road out. This created long term effects for his company. Mr. Jackson should have used some of the workers that he was absolutely sure about and the rest should have new hires. The employees have not lived up to Mr. Jackson’s hopes and expectations, therefore changes must be done immediately.

If one were to ponder the question of whether hotels should overbook their rooms the answer may appear to be quite simple. Why would a hotel owner want to book more reservations for rooms than they actually had available? This is precisely why this issue has faced the hotel industry for a number of years. Contrary to what the average person may think about hotel owners overbooking their rooms, it has actually shown itself to be a noble strategy in achieving maximum profitability when done accurately. It is imperative that it is done in an appropriate manner so as to not give the hotel a corrupt name or lead to guest dissatisfaction.

This May I introduced a new rapid response solution for Royal Hotel based on the requirement of high standard customer service. My client Royal Hotel wants to better satisfy their valuable customers at a higher level than other “most hotels”. Such as light bulb out and toilet clog should be avoided after making some good change advised by consulting. I thought the most compliments by customers

Our team chose the hotel industry in the United States for our economic analysis. The hotel business has existed since the earliest times, and has influenced the development of the economy since the founding of this country.

(a) make sure that the way he manages the hotel is appropriate to the way it competes for business;

WMCHI’s net income for 2008 improved by .004 points, but reflected a 50% decline on its ability to use its assets as a source of revenue. Moreover, because of the company’s heavy reliance on borrowings from financial institutions to support its expansion, the return on their stockholder’s equity also went down by more than 50% of 2007’s figures. We can surmise that the company’s operating profit is not sufficient to give its shareholders a satisfying level

The equipment does not reside in the company facility. It does not require upgrades to the electrical system, the allocation of floor space, modifications to the air conditioning, or expanding the IT staff. (Smith, 2009) As for the hospitality industry, the cloud computing system will save a lot of money in terms of the headcount in the IT department, a crucial department within each hotel property business solution

Car rental/hotel reservation – software packages can be used to manage this function, "the Videcom reservations systems is a sophisticated suite of products and is able to offer customer services such as e-tickets, hotel room reservations, rental car reservations, frequent flyer program mileage, and provision for special meal requests. Airlines use our Reservations System to fully manage there inventory and yield/revenue to maximise their profits" (Videcom 2006). Again the use of e-commerce can allow the airlines to reduce their costs and increase their efficiency.

When opening a new restaurant it is important to consider technology options that will offer competitive advantage, enhance profit, and work efficiently for the establishment. Three systems that are generally purchased for restaurant use are inventory systems, point of sales systems, and reservation management systems. All of these systems should be researched and compared on their functionality so the most suitable technologies can be implemented into the daily activities of the restaurant.

The aim of this assignment is to analyse a selected yield/revenue management enterprise and to use the knowledge of revenue management in hospitality industry to develop an appropriate case study by applying appropriate yield management theory and concepts. In order to present it as a business report I will explore the applications of revenue management techniques and strategies in hotel revenue management operations and how it is used in order to maximise the revenue from the limited number of products e.g. Rooms, facilities etc. in different times in a year.

It is complicated and dynamic in the hospitality maintenance management. Since in this paper we mainly focus on the budget hotels’ maintenance

The study focuses only on the hotel reservation system area, both the server and the client. For the server, it tries to eliminate booking complexities through the use of an internet in doing a reservation request, since

Our decision to implement the Hotel Management system using standard PC technology and a commercial database product has narrowed our choices of implementation algorithms and data structures. We have chosen to implement this system with a PC database program (Access) that uses a relational data model. Basically what this means is that related data is grouped together in what can be logically viewed as a columnar table of records. Each record within a particular table is composed of a number of fields that hold the relevant information. Each record can be uniquely described by on or more fields in the record. These fields are refered to as the records primary key. Information is retrieved from the table by specifying the records primary key. The entire system is made up on a number of tables, each of which can be thought of as describing one logical entity. For example a custmomer is represented by a table that has field entries corresponding to the customers name, address and so on. Information about each customer is retrieved by specifying the customers name which is the primary key for the customer table.

Today, the hospitality industry is transferring the power to the customers' hands (Drennen, 2011). According to Weis (2006), with this new power, customers are able to fulfill several operations that were previously performed by a frontline staff member. There are several reasons to implement SSTs in the daily operations of a hotel. The first benefit normally mentioned by hospitality operators is the cost savings. This is an important reason, because hotels can provide more services and products that customers can purchase or perform by using the touch screen of a kiosk or in-room TV (Kim, Christodoulidou, & Brewer, 2012). Additionally, this action will increase up-selling rates and decrease labor costs. Moreover, some customers might perceive this reduction of cost as an indirect benefit for them as well, due to the fact that reduced labor costs can lead to a decrease in the room rates (Short, 2015).